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Retail Sales and Operations Manager

apetito UK

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Location:
United Kingdom, Nottingham

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in Loughborough. The successful candidate will be a self-starter with a can-do attitude and have a proactive, positive outlook. They will have an exceptional passion for delivering customer service and will be able to demonstrate this passion for delivering WFF’s unique ‘good fashioned service’ ethic. They will want to make a real difference to our customers lives.

Job Responsibility:

  • Lead by example, support and enable your frontline team
  • Empowering and enabling them to do whatever it takes to delight the customer and deliver brilliant, good old-fashioned service
  • Developing and supporting the team to talk about our food passionately and knowledgeably
  • Creating an environment where your team respects and supports each other
  • Creating a culture that prioritises the health and safety of your team members, above all else
  • Delivering the agreed target for the Cost of Local Distribution within the local depot
  • Reviewing performance of each monthly with the Regional Manager
  • Ensuring all necessary actions agreed are executed to ensure that the depot remain on target
  • Implementing all national campaign activities for new and existing customers
  • Ensuring all CRM activities are executed
  • Implementing local growth initiative to deliver targets agreed (sheltered housing, CSA training etc.)
  • Ensure that you and your team are engaged and immersed within the local community, providing a means for further local sales growth

Requirements:

  • Establishes exceptional relationships with customers
  • Demonstrable experience of delivering sales and profitability targets, a natural affinity for setting high standards with a relentless focus on providing the best service
  • Experience of leading a team of people, creating culture of engagement, and developing a team to achieve their true potential with a willingness to be ‘hands on’ in supporting the day-to-day operation
  • Ability to interpret data to determine the key levers to ensure success
  • GCSE or equivalent Maths and English
  • You must have held a UK manual driving licence for at least 2 years
  • All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks

Nice to have:

  • Retail, care, hospitality, or own business experience
  • Experience of implementing and compliance with Health & Safety processes
  • Experience of managing employee consultation and implementing change initiatives
What we offer:
  • Competitive salary – accredited Living Wage employer
  • 33 days holiday per year, including bank holidays (which are considered a normal working day)
  • Option to purchase up to 5 additional days holiday per year
  • Discretionary annual bonus scheme
  • Pension scheme - employer matched contributions up to 4%
  • Life assurance scheme worth at least 1x annual salary
  • Free turkey or voucher at Christmas
  • apetito perks scheme including salary sacrifice options and retail discounts

Additional Information:

Job Posted:
December 19, 2025

Expiration:
December 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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