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Create & maintain rapport with the customer, understand and meet their needs and deliver a brilliant customer experience that is right first time, while exceeding sales targets both individually and as a team
Approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customers' needs
Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us
Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision
Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs
Meet and exceed individual sales targets and ensure compliance against key metrics
Undertake regular learning and development and align with company and FCA requirements
Always adhere to company and regulatory policies and guidelines
Partake in Vodafone’s security vetting process whenever required
Requirements
Level-headed, mature mindset
Enthusiastic, energetic and driven
Able to commit to weekend work as well as weekdays