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Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
Job Responsibility:
Connect with customers in a genuine way understanding their needs
Make every interaction a positive experience
Focus on getting things right the first time
Aim to exceed sales goals, both individually and as part of the team
Boost customer satisfaction and add value by offering smart, tailored solutions
Deliver outstanding service and take personal responsibility for meeting each customer’s needs
Give clear, accurate, and relevant information
Meet and work towards exceeding sales targets while staying compliant with key metrics
Follow all company and regulatory policies and guidelines in line with FCA
Provide expert knowledge of Vodafone products, services, and processes and their unique selling points
Requirements:
Level-headed
Provide expert knowledge of Vodafone products, services, and processes
Enthusiastic, energetic and driven
Excited around delivering exceptional service
Take personal ownership for meeting customer needs
Able to own the end-to-end sales process
Ability to identify the right opportunities for additional services