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Retail Sales Advisor

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Swatch Group

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Location:
United Kingdom , London

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Retail Sales Advisor provides exceptional experiences for all visitors in order to build long-term relationships and achieve sales targets. Working together with colleagues, the Assistant Concession Manager and the Blancpain management team, the Retail Sales Advisor helps ensure that every client experiences the high level of service worthy of a Blancpain timepiece.

Job Responsibility:

  • Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners
  • Propose clients for, and participate in, local activation events in line with the Brand Universe
  • Support colleagues in their sales by helping to prepare invoices, gifts, packaging
  • Ensure requests and enquiries (online, email, phone) are followed up in a timely manner
  • Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge
  • Follow-up with customer repairs liaising with customer care in Southampton and HQ
  • Provide reliable information to customers in all matters relating to sales and customer service
  • Placing orders for Blancpain accessories, ensuring stock is up to date and available
  • Actively participate in the proper maintenance of the concession: product displays, props set-up, etc.
  • Understand and respect all operating, H&S and security guidelines
  • Follow the security and proper maintenance of stock timepieces

Requirements:

  • Previous sales experience in a luxury Retail concession
  • Excellent client service and attention to details
  • Entrepreneurial spirit to develop business and build long-lasting client relationships
  • Team player with good interpersonal skills and a "can do" attitude
  • Intellectual curiosity and a passion for learning
  • Strong interest in the universes of Fine Watchmaking and Arts de Vivre

Additional Information:

Job Posted:
January 29, 2026

Work Type:
On-site work
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