Retail Sales Advisor Job at Swatch Group (London)

Job Description

This is a dual location role - Breguet Boutique and Selfridges. The Retail Sales Advisor provides exceptional experiences for all visitors to the boutique in order to build long-term relationships and achieve sales targets. Working together with colleagues, the Retail Sales Advisor helps ensure that every client experiences the high level of service worthy of a Breguet timepiece.

Job Responsibility

Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners in order to achieve sales targets
Build strong relationships with clients by offering tailored advice and product recommendations based on their preferences
Achieve and exceed individual sales targets through proactive selling and closing techniques
Upsell and cross-sell products to maximize revenue, while maintaining a luxury customer experience
Maintain and update the customer database with key client preferences, birthdays, anniversaries, and purchases to create tailored shopping experiences
Propose clients for, and participate in, local activation events in line with the Brand Universe
Ensure requests and enquiries (online, email, phone) are followed up in a timely manner
Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge
Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters
Provide reliable information to customers in all matters relating to sales and customer service
Placing orders for Blancpain accessories, ensuring stock is up to date and available
Stay updated on the latest trends within luxury watches, product offerings, and brand history to provide expert guidance
Ensure customers are fully informed about the features, craftsmanship, and value of products
Provide in-depth product demonstrations and educate customers on the brand’s heritage, history and values
Support colleagues in their sales by helping to prepare invoices, gifts, packaging
Work closely with other team members to ensure a seamless and efficient store operation
Participate in team meetings, sharing feedback and contributing to the development of sales strategies
Support new team members, offering guidance and sharing knowledge of luxury sales techniques
Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard
Maintain the luxury environment of the store by ensuring cleanliness and organization, aligning with the brand’s aesthetic
Assist with stock organization, ensuring products are correctly labelled, tagged, and stored
Support stock replenishment and stocktake procedures as required
Monitor stock levels and inform management of stock issues
Understand and respect all operating and security guidelines
Follow the security and proper maintenance of stock timepieces

Requirements

Previous sales experience in a luxury Retail boutique ideally within watches or jewelry
Proven track record of meeting or exceeding sales targets
Experience in customer relationship management and building a loyal client base
Passion for luxury products and delivering an exceptional customer experience
Ability to build rapport with high-net-worth individuals and provide a tailored, luxurious shopping experience
Knowledge of luxury brands, products, and industry trends
Strong communication and interpersonal skills
High levels of professionalism and a polished appearance
Self-motivated, proactive, and results-driven
Team player with good interpersonal skills and a "can do" attitude
Intellectual curiosity and a passion for learning
Strong interest in the universes of Fine Watchmaking and Arts de Vivre

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Retail Sales Advisor

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