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We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Job Responsibility
Create & maintain rapport with the customer, understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team
Approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer’s needs
Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us
Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision
Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs
Meet and exceed individual sales targets and ensure compliance against key metrics
Undertake regular learning and development and align with company and FCA requirements
Always adhere to company and regulatory policies and guideline
Partaking in Vodafone’s security vetting process whenever required
Requirements
Level-headed
mature mind-set
enthusiastic
energetic
driven
ability to commit to weekend work as well as weekdays