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Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
Job Responsibility:
Deliver a consistently brilliant shopping experience to every customer, every time
Approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer’s needs
Focus on getting things right the first time while aiming to exceed your sales goals, both individually and as part of the team
Deliver outstanding service and take personal responsibility for meeting each customer’s needs
Make it easy for customers by giving clear, accurate, and relevant information so they can feel confident in their decisions
Meet and work towards exceeding your sales targets while staying compliant with key metrics
Follow all company and regulatory policies and guidelines in line with FCA (Financial Conduct Authority)
Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us
Requirements:
Enthusiastic, energetic and driven
Excited around delivering exceptional service to Vodafone customers and take personal ownership for meeting their needs
Able to own the end-to-end sales process, with the ability to identify the right opportunities for additional services
Level-headed
Provide customers an expert knowledge of Vodafone products, services, and processes