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You will join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.
Job Responsibility:
Connect with customers in a genuine way understanding their needs
Make every interaction a positive experience
Focus on getting things right the first time
Aim to exceed sales goals, both individually and as part of the team
Boost customer satisfaction
Add value by offering smart, tailored solutions
Deliver outstanding service
Take personal responsibility for meeting each customer’s needs
Give clear, accurate, and relevant information
Meet and work towards exceeding sales targets
Stay compliant with key metrics
Follow all company and regulatory policies and guidelines in line with FCA
Provide expert knowledge of Vodafone products, services, and processes and their unique selling points
Requirements:
Level-headed
Provide expert knowledge of Vodafone products, services, and processes
Enthusiastic, energetic and driven
Excited around delivering exceptional service
Take personal ownership for meeting customer needs
Able to own the end-to-end sales process
Ability to identify the right opportunities for additional services
Subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards