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Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
Job Responsibility:
Create & maintain rapport with the customer
Understand and meet customer needs
Deliver a brilliant customer experience that is right first time
Exceed sales targets both individually and as a team
Approach every interaction as an opportunity to increase revenue and customer experience
Use solution-based selling
Offer products and services that meet the customer’s needs
Provide expert knowledge of Vodafone products, services, and processes
Always act with good conduct
Ensure customers are given correct and relevant information
Deliver exceptional service
Take personal ownership for meeting customer needs
Meet and exceed individual sales targets
Ensure compliance against key metrics
Undertake regular learning and development
Align with company and FCA requirements
Always adhere to company and regulatory policies and guidelines
Requirements:
Level-headed with a mature mindset
Enthusiastic, energetic and driven
Able to commit to some weekend work as well as weekdays
Willing to partake in Vodafone’s security vetting process whenever required