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The Retail Safety Manager is responsible for developing, leading, and sustaining a strong culture of safety across all Heinen’s retail and corporate operations. This role provides strategic and operational leadership by designing preventative safety programs, training associates, and embedding safety as a shared responsibility at every level of the organization. In addition, the Retail Safety Manager ensures compliance with all applicable regulatory requirements through audits, risk assessments, incident investigations, and ongoing oversight. Success in this role requires balancing long-term safety culture development with hands-on execution to protect associates and customers, support operational excellence, and minimize organizational risk.
Job Responsibility:
Ensure compliance with all applicable state, federal, and local safety regulations, including OSHA (Department of Labor) and emergency services requirements
Develop, implement, and maintain personal safety policies and procedures tailored to retail and corporate environments
Partner with store leadership to design and support core safety programs
Identify high-risk departments and implement targeted procedural improvements and training initiatives
Lead proactive safety conversations, coaching sessions, and field engagement to foster ownership and accountability among store teams
Collaborate closely with store safety champions and leadership on location-specific and companywide safety initiatives
Design and implement programs that promote safe behaviors and reinforce a strong safety-first mindset
Maintain subject matter expertise and a visible, “boots-on-the-ground” presence across store operations
Educate associates and leaders on their role in shaping safety culture
Model expected behaviors through regular safety walkthroughs, audits, consistent communication, and timely decision-making related to safety concerns
Conduct comprehensive retail safety risk assessments and audits
Ensure store operations and job aids align with equipment manuals, OSHA standards, and public safety best practices
Maintain accurate inspection records, safety documentation, and compliance reports for all locations
Serve as the primary point of contact for associate and customer incident reporting, investigation, and case management
Analyze incident reports, near-miss data, and injury/claims trends to identify systemic issues and prioritize corrective actions
Lead and train teams on root cause analysis methodologies, including 5-Why assessments
Partner with Learning & Development and cross-functional teams to deliver core safety training for store associates
Provide ongoing compliance training and department-specific safety education as needed
Collaborate with Facilities Management to ensure safe operation, inspection, and maintenance of fire suppression systems, emergency lighting, and related infrastructure
Serve as a safety subject matter expert during the procurement, installation, and training of new equipment and facility maintenance initiatives
Requirements:
Bachelor’s degree in occupational safety & health, Environmental Health & Safety, or a related field
3–5 years of safety experience preferred, ideally within a high-volume, multi-site retail, grocery, or service industry environment
Professional certifications such as ASP, CSP, or OSHA 30 (General Industry) strongly preferred
Strong knowledge of OSHA General Industry standards, ergonomics, and applicable public health and safety regulations
Solid understanding of Workers’ Compensation practices and procedures
Demonstrated ability to lead through influence with strong interpersonal and communication skills
Proven problem-solving skills with the ability to assess diverse environments and develop practical solutions
Excellent verbal and written communication skills with the ability to build effective working relationships
Self-motivated and able to work independently with minimal supervision
What we offer:
competitive compensation
professional development and leadership training programs
paid time off
flexible scheduling designed to promote a healthy work-life balance