Retail Program Manager

Creative X is a global agency that drives the creative vision for our brands and how they are perceived in the world. We develop the vision for next-generation creative advertising, consumer brand content and experiences for Meta, Facebook, Instagram, WhatsApp and our hardware products. Our vision is fearless creativity that shapes the future of connection. With some of the industry’s best talent on our team, we create beautiful work that has a purpose. And with an audience of almost five billion across some of the world’s biggest brands, we create brave ideas that demonstrate the full creative potential of our platforms, including industry leading, envy-inducing creative experiences that push the boundaries of traditional advertising. Meta’s Retail CX team delivers industry-leading customer experiences across all retail touchpoints, including first-party (1P), second-party (2P), and third-party (3P) channels. The CX Program Manager, Retail will lead and scale creative and operational programs that improve the omnichannel retail customer experience. This role is highly cross-functional, partnering with channel leads, marketers, creative teams, and agencies to deliver clear strategy, demonstrated experience in creative execution, and scalable workflows that enable business growth while protecting brand integrity.