Retail Product Owner Job at ELEMIS (London)

Job Description

Reporting to the Head of Digital IT, we are looking for a Retail Product Owner to lead the transformation of Elemis’ in-store customer experience. This role will play a critical part in shaping and delivering the future-state retail technology journey, working closely with both IT and commercial teams to ensure seamless integration between online and offline touchpoints.

Job Responsibility

Define and manage the retail product roadmap, aligned to business priorities and global IT strategy
Accountable for delivering the roadmap for the retail technology stream, driving development of omnichannel retail capabilities
Collaborate with cross-functional teams (Retail, CRM, Education, IT, Ops) to gather requirements and translate them into clear user stories
Ensure the delivery of a customer-centric and scalable solution across booking, check-in, consultation, treatment, checkout, follow-up and rebooking
Partner with external vendors and internal development teams to evaluate platforms, manage delivery, and ensure timely execution
Champion end-user experience – particularly store teams – ensuring intuitive, low-training solutions
Work closely with CRM teams to ensure customer data capture and integration supports future personalisation, targeting and clienteling efforts

Requirements

Proven experience as a Product Owner or Product Manager in a retail or omnichannel environment
Deep understanding of in-store operational flows and clienteling journeys (e.g. booking, skin analysis, POS, rebooking)
Hands-on experience working with or integrating CRM, booking, or POS systems (e.g. Salesforce, NewStore, or comparable platforms)
Strong capability in defining MVPs, gathering requirements, and working iteratively with delivery teams
Excellent stakeholder management and communication skills across commercial and technical audiences
Experience working with external vendors, implementation partners and internal development teams
Passion for delivering elegant, user-friendly technology in fast-paced retail environments
Familiarity with customer data platforms (CDPs), middleware/integration tools, or retail analytics platforms
Experience in luxury retail, beauty, or wellness sectors

What we offer

Hybrid working model (three days in office, two days from home)
Flexible working hours (core hours 10am - 4pm)
Generous Staff Discount on all ELEMIS products and spa treatments
Discounts on L'OCCITANE Group products
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Healthcare Cash Plan (with Dental)
Private Medical Insurance
Employee Assistance Programme for all Associates and their families
Cycle to Work Scheme
Season Ticket Loan
Length of Service Awards

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