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Retail Product Owner

elemis.com Logo

ELEMIS

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Reporting to the Head of Digital IT, we are looking for a Retail Product Owner to lead the transformation of Elemis’ in-store customer experience. This role will play a critical part in shaping and delivering the future-state retail technology journey, working closely with both IT and commercial teams to ensure seamless integration between online and offline touchpoints.

Job Responsibility:

  • Define and manage the retail product roadmap, aligned to business priorities and global IT strategy
  • Accountable for delivering the roadmap for the retail technology stream, driving development of omnichannel retail capabilities
  • Collaborate with cross-functional teams (Retail, CRM, Education, IT, Ops) to gather requirements and translate them into clear user stories
  • Ensure the delivery of a customer-centric and scalable solution across booking, check-in, consultation, treatment, checkout, follow-up and rebooking
  • Partner with external vendors and internal development teams to evaluate platforms, manage delivery, and ensure timely execution
  • Champion end-user experience – particularly store teams – ensuring intuitive, low-training solutions
  • Work closely with CRM teams to ensure customer data capture and integration supports future personalisation, targeting and clienteling efforts

Requirements:

  • Proven experience as a Product Owner or Product Manager in a retail or omnichannel environment
  • Deep understanding of in-store operational flows and clienteling journeys (e.g. booking, skin analysis, POS, rebooking)
  • Hands-on experience working with or integrating CRM, booking, or POS systems (e.g. Salesforce, NewStore, or comparable platforms)
  • Strong capability in defining MVPs, gathering requirements, and working iteratively with delivery teams
  • Excellent stakeholder management and communication skills across commercial and technical audiences
  • Experience working with external vendors, implementation partners and internal development teams
  • Passion for delivering elegant, user-friendly technology in fast-paced retail environments
  • Familiarity with customer data platforms (CDPs), middleware/integration tools, or retail analytics platforms
  • Experience in luxury retail, beauty, or wellness sectors
What we offer:
  • Hybrid working model (three days in office, two days from home)
  • Flexible working hours (core hours 10am - 4pm)
  • Generous Staff Discount on all ELEMIS products and spa treatments
  • Discounts on L'OCCITANE Group products
  • Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance
  • Generous Holiday Allowance, increasing with length of service
  • Company Pension Scheme
  • Healthcare Cash Plan (with Dental)
  • Private Medical Insurance
  • Employee Assistance Programme for all Associates and their families
  • Cycle to Work Scheme
  • Season Ticket Loan
  • Length of Service Awards

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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