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Australia Post Logo Australia Post · Office Administration

Retail Post Office Manager

Australia, Cobar Employment contract 90082.00 AUD / Year · Job Posted March 20, 2026
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Job Description

As our Retail Post Office Manager, you'll professionally manage the retail outlet to meet the commercial and customer objectives of Australia Post. The successful candidate will apply effective business management skills and practices to maximise sales opportunities, improve profitability, productivity, and team engagement, grow revenue, and provide consistently high standards of customer service.

Job Responsibility

  • Managing, leading and motivating a team by defining work objectives, monitoring, and evaluating performance
  • Ensuring all business activities meet current compliance and legal requirements, documented sales processes and behaviours and ethical standards
  • Managing the business operations and financial performance of the retail outlet – grow profitable revenue, maximise returns on investment, manage core and new business, and adhere to fraud control, financial integrity, and cash management
  • Reviewing and analysing the performance of the Retail Outlet Operations to achieve the strategic targets and objectives
  • Managing back-office processing such as continuous improvement of streaming and presentation of outward mail, adhere to revenue protection procedures, maintain Post Office Box service standards, stock inventory Identify business issues, challenges, and opportunities – organise information, evaluate options, develop a solution, and take appropriate action to maximise results in a timely manner

Requirements

  • Minimum of 5 years experience in effectively leading a team
  • Extensive knowledge of retail operations and processes, products, and services
  • Demonstrated ability to establish a collaborative working relationship with customers
  • Evidence of having skills to lead and facilitate the implementation and acceptance of change within the workplace
  • Proven ability to develop the skills and expertise of team members
  • Experience in a similar customer-facing role which required effective and efficient resolution of customer complaints
  • Demonstrated business and commercial management skills with the ability to analyse actual performance and to implement strategies to improve business operations
  • Demonstrated high level interpersonal, written, and oral communication skills and an ability to establish and maintain effective working relationships with all levels of management and staff within the organisation
  • A strong understanding of financial management and planning and therein the ability to grow profitable revenue ensuring better returns on investment

What we offer

  • 12% superannuation
  • On the job training with a supportive team
  • We invest in you for the long term, encouraging growth through development and training
  • Be part of a culture where everybody feels that they belong, are valued and can bring their authentic self to work every day
  • Access to Post Perks where you can enjoy a multitude of discounts and benefits from technology to travel
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