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Retail Platforms Technical Marketing Manager

United States, Redmond Employment contract 106400.00 - 203600.00 USD / Year · Job Posted July 13, 2026
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Job Description

As a Retail Platforms Technical Marketing Manager , you own the platforms that power Microsoft's retail partner and field ecosystem. You will drive the end-to-end health, roadmap, and delivery of a portfolio of partner-facing platforms including ExpertZone, the learning management system for Microsoft's retail partners and ecosystem and the Retail Engagement Platform, the data capture engine for all store-level retail activities. These platforms sit at the intersection of marketing strategy and hands-on technical execution. Critically, this is not a purely marketing role, it's about understanding how retail works and how to enable platforms that make us agile, accountable and best-in-class. It requires managing a bench of external engineering suppliers, directing Azure-based development work, and personally driving platform security, compliance, and operational reliability. The ideal candidate is equally comfortable steering a platform roadmap with business stakeholders and rolling up their sleeves on a production incident, a certificate transfer, or a supplier's development pipeline. This role is based in Redmond and supports a hybrid work environment, working in office 3 days per week.

Job Responsibility

  • Platform Management
  • Own the platform roadmap and lifecycle for the Partner Experiences portfolio, prioritizing enhancements and new capabilities against partner, field, and business needs.
  • Manage external engineering suppliers end to end overseeing statements of work, delivery quality, and day-to-day execution, resetting or strengthening supplier relationships as needed
  • Own budget, purchase orders, and vendor contracts for the platform portfolio, partnering with finance, tax, and procurement to structure SOWs and optimize cost across suppliers.
  • Platform Development & Operations
  • Direct platform development, translating business requirements into technical work for supplier developer teams, holding teams accountable for delivery.
  • Drive platform security and compliance in coordination with the lead developer and supplier teams.
  • Manage platform operations and reliability, addressing stakeholder and user feedback
  • Platform Effectiveness
  • Report platform health, roadmap progress, ROI, and supplier performance to leadership, and partner cross-functionally with marketing, field landing, and partner readiness stakeholders.

Requirements

  • Master's Degree in in Marketing, Computer Science, Business or related field AND 3+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business OR equivalent experience.
  • 6+ years of experience in technical product/program management, platform ownership, or a comparable role bridging marketing operations and engineering delivery
  • Strong technical capability with Azure, cloud platforms, and web application development lifecycle experienceExperience owning and driving a product/platform roadmap from requirements through delivery
  • Experience managing external engineering vendors/suppliers, including SOWs, delivery oversight performance, and cost management.
  • Excellent cross-functional collaboration and communication skills, including translating between business/marketing stakeholders and technical teams
  • Ability to engage and influence at senior levels with strong executive presence

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