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Retail Outlet Executive considers as Company ambassador as he/she must ensure the highest customer service standards, reinforce a positive customer relationship, and become the customer’s trusted advisor in accordance with Aramex values.
Job Responsibility:
Attend to all walk-in customers’ needs promptly
Serve walk-in customers and provide full information and advice
Manage and meet customer expectations
Sustain high customer satisfactory service lever
Provide excellent customer service for cash clients as per Aramex CS standards
Sell cash shipments “Outbound”
Attending to cash customers and fulfil their requirements, solve their problem, follow up their cases and update them
Promote Aramex campaigns for customers
Collaborate with the team of achieve the team objectives
Facilitate the flow of information horizontally and vertically
Ensure outlet customer satisfaction at all time
Ensure timely resolution of customer complain to retain customers
Requirements:
Diploma or bachelor’s degree in business administration or a related field
1-3 years of relevant working experience as driver, preferably in the logistics and shipping industry