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Retail operations supervisor

United States, Spring Hill · Job Posted February 19, 2026
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Job Description

As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.

Job Responsibility

  • Assist in building and retaining a high performing team
  • Create a consistent environment of world class customer service
  • Exceed sales plan
  • Act as a mentor, leader, and coach
  • Build a climate of high performance and five-star customer service
  • Maximize the performance and productivity of a team
  • Lead and model a customer first culture across all roles
  • Accountable for active floor management by assigning shifts, reviewing results, and providing feedback
  • Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes
  • Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget
  • Accurately monitor and acknowledge timesheets for all roles
  • Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently
  • Execute foundational excellence and performance-based leadership
  • Monitor inventory management, special orders, receiving processes, layaway, mark out of stock, repairs
  • Ensure first quality standards for all merchandise
  • Communicate daily sales goals to all team members and drives action through Chat Ins/Chat Outs
  • Observe individual team member performance and enforce action plans for improvement through weekly performance discussions
  • Assist in building a strong bench and talent pipeline
  • Ensure the store is always staffed
  • Achieve all staffing goals and fills open positions within 30 days

Requirements

  • High School Diploma or degree
  • Two-four years prior retail management experience in an apparel or specialty store environment
  • Prior experience with a computerized POS system

What we offer

  • Generous Dream Maker Discount After First Pay Period
  • Referral Incentive Program
  • Dayforce Wallet – Get Paid Early
  • Health/Dental/Vision Insurance
  • 401K Program
  • Paid Vacation, Wellness Days & Holidays, including your Birthday off
  • Pet Benefits

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