Retail Operations Specialist

• Ensure the implementation of retail routines, retail operational checks across AP House and boutiques, ensuring compliance with retail policies, procedures and Retail Ops guidelines
• Act as primary point of contact for boutiques regarding daily operational inquiries and maintenance requests, and commercial facility-related matters
• Provide first-level support to boutique teams on IT digital tools (Ivalua, Sales Force, M3, etc.)
• Support the onboarding and training of boutique staff in procedures & retail systems
• Coordinate uniform distribution for new joiners with vendors and monitor boutique staff’s wardrobe and grooming standards
• Support follow-up and implementation of HQ projects (e.g. New Openings, Pop-up, etc.)
• Coordinate with hospitality partners and vendors to curate AP welcome experiences, including gifts and hospitality materials for clients
• Support the preparation of materials and logistics for internal events and meetings
• Assist in hospitality training initiatives under the supervision of Retail Ops team and collaborate with stakeholders to develop relevant training programs (e.g. F&B, dining etiquette, luxury lifestyle, etc.)
• Assist in organizing client events including welcoming and hosting local and international VIP clients (e.g. travel arrangements, hosting, HQ visits)
• Manage procurement requests (PR, PO, GR), invoices and expenses claim via Ivalua
• Coordinate with external agencies and support supplier creation and follow-up for retail-related

• Preferably, bachelor’s degree in business administration or luxury service-related field
• At least 3-5 years in retail business & luxury industry preferably in retail related environment
• Knowledge of luxury retail business & client service
• Deep knowledge of retail operation systems such as Y2, Salesforce etc.
• Positive, efficient and proactive communication skills (oral and written)
• Proficient communication skills in written/verbal English

Audemars Piguet offers a competitive and comprehensive compensation and benefits package above market practices