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14forty Logo 14forty · Hospitality and Tourism

Retail Operations Manager

United Kingdom, Watford · Job Posted January 29, 2026
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Job Description

Retail Manager – Multi-Site. We are seeking an experienced Retail Manager to lead and develop our retail operations across five sites, including restaurants, coffee shops, vending, smart markets, and hospitality/events. You’ll be responsible for operational performance, commercial delivery, and brand standards, ensuring a high-quality, customer-focused experience while driving sales, gross profit, and efficiency. Working on a 5/7 rota, you will also act as the senior operational lead on weekends, supporting seamless collaboration and resilience across the wider operational team.

Job Responsibility

  • Lead multi-site retail operations, ensuring compliance with brand, health & safety, allergen, and food hygiene standards
  • Deliver high-quality, customer-focused services while driving sales, gross profit, and operational efficiency
  • Manage budgets, labour, stock, and resources to ensure value for money and operational continuity
  • Lead, develop, and motivate retail teams, ensuring effective training, HR compliance, and high performance
  • Implement service improvements, monitor KPIs, and participate in audits to drive continuous improvement
  • Act as the main point of contact for stakeholders and support performance reporting and governance
  • Contribute to new projects, innovation, and sustainability initiatives, including Net Zero commitments

Requirements

  • Experience managing multi-site retail operations, branded outlets, or franchises
  • Track record of driving sales, gross profit, and operational improvements
  • NVQ Level 3 (or equivalent) and experience in a similar management role
  • Strong commercial awareness, contract knowledge, and KPI management experience
  • Excellent leadership, communication, and stakeholder management skills
  • Food Safety Level 4 and enhanced DBS clearance (or ability to obtain)
  • Results-oriented, adaptable, and committed to delivering high standards in a complex environment
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