Retail Operations Manager

As part of our Retail Senior Leadership Team the Retail Operations Manager is responsible for ensuring the effective, compliant, and efficient operation of the ExtraCare Retail estate. The role provides central operational leadership, ensuring statutory compliance, robust governance, and the consistent application of organisational policies and procedures across all retail locations. You will lead the development and optimisation of operational processes, overseeing Health & Safety, risk management, maintenance, and Gift Aid administration to safeguard the organisation and support a high-performing retail environment. A key component of the role is the strategic management of New Goods-from supplier relationships and stock planning to financial performance-ensuring product ranges align with customer demand and organisational targets. Operating as a critical link between central functions and shop teams, the Retail Operations Manager ensures timely communication, supports issue resolution, and provides operational oversight to enable retail managers to deliver excellence. You will also work collaboratively with the Retail and wider ExtraCare Charitable Trust teams to identify opportunities and oversee any new business opportunities in line with the retail strategy and in line with agreed budgets, measurables and timeframes. This position plays a central part in maintaining a reliable, commercially focused retail infrastructure that supports income generation and underpins the continued growth and stability of ExtraCare's Retail operations.ExtraCare Retail is a proud charity retailer dedicated to supporting our community and driving social impact through our stores. We're embarking on an exciting period of growth and are now looking for a passionate Retail Operations Manager to work alongside the Managing Director in supporting and developing our expanding portfolio of shops. This role offers an excellent opportunity for a strong retail professional ready to step into a broader management position, as well as for an experienced leader looking to bring their expertise into a progressive and ambitious charity environment. It will suit someone motivated by both commercial success and social value, with the ambition to grow and progress as the organisation continues to evolve. The Retail Operations Manager will join our award-winning charity, The ExtraCare Charitable Trust, and contribute to our mission of creating 'better lives for older people'.