Retail Operations Management

• Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service
• Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards
• Maintains a professional and supportive image among subordinates and supervisor
• Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image
• Implements non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees
• Develops positive and professional relationships with all suppliers
• Promotes excellent service and resolve customer complaints in a timely, professional manner
• Provides regular and predictable onsite attendance
• Promotes and ensures a safe, positive public image within the neighboring community
• Prepares on-going and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, this including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins
• Trains all employees ensuring that customer service, store image and marketing execution meet Company standards
• Trains all employees on safety procedures and promote safety awareness
• Mentors and trains all employee on cash awareness and expectations to help reduce risk to the company/BU
• Ensures employees complete all required training in a timely manner
• Develops ways and means to ensure that all employees receive proper communication in a timely manner
• Establishes periodic on-going communication meetings with all store employees and the District Manager
• Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives
• Organizes and maintains all store files and manuals
• Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely
• Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly
• Ensures that all required employment related posters and signs are in a place that is easily accessible to all employees
• Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits
• Budgets and forecasts P&L lines, as well as understands and manages merchandise margins
• Safeguards and accounts for all money received and disbursed
• Performs all other financial analysis necessary to maximize sales and net profits
• Notifies District Manager of any sales, cash, inventory or operating discrepancy

• High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions
• Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions
• Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
• A valid driver’s license and dependable transportation
• Ability to have open availability
• Ability to communicate (orally and in writing) in English
• Ability to perform essential duties and physical functions described above
• Ability to work in the conditions described below
• Ability to operate a motor vehicle
• Ability to sit for long periods of time
• Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required

High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred