This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Retail Operations Lead, China, is a pivotal role in bridging Polène’s global standards with the local market. This individual is responsible for adapting and implementing HQ strategies and operational frameworks to enhance the performance of the retail network in China. By partnering closely with the HQ Retail team and local boutique staff, the manager ensures seamless execution of corporate strategy, driving operational excellence, consistent brand experience, and profitable growth.
Job Responsibility:
Localize and Implement Global Operational Standards
Adapt and Execute Operational Tools and Projects from HQ
Assist the Local Execution of Retail Network Expansion with HQ team
Facilitate Communication between HQ and the China Retail Network
Drive Performance through the Application of HQ KPIs and Best Practices
Analyze all retail reporting (daily sales, KPIs, traffic), providing localized insights to HQ and implementing action plans based on HQ guidance
Partner with HQ to follow up on global retail projects, ensuring local stores achieve defined KPIs
Benchmark and localize retail best practices from HQ and the market to elevate operations, service, and presentation
Collaborate with HQ Retail Operations to locally execute sales programs and profitability initiatives
Adapt, update, and implement HQ SOPs to meet local market requirements while preserving global brand standards
Lead training sessions to ensure operational protocols deliver on the global brand promise in a locally relevant way
Refine local operational processes based on HQ guidelines and on-site feedback
Manage local vendor relationships and contracts, centralizing purchasing and payment processes in line with company policy
Oversee the local execution of global standards for uniforms and grooming, managing related budgets
Ensure all local SOPs meet both HQ global standards and local compliance requirements
Guarantee daily store and POS operations adhere to Polène HQ policies and procedures
Plan and execute POS audits (stock, staff, documentation) as per the global audit framework
Follow up on audit findings with corrective actions and coaching, reporting key issues to HQ
Uphold a strong compliance culture to safeguard employees and brand property
Requirements:
Strong analytical skills with the ability to translate data into practical, actionable, and store-ready plans
A pragmatic and hands-on mindset
you are as comfortable discussing strategy as you are executing solutions on the shop floor
Proficiency in Excel, PowerPoint, and digital tools
SAP knowledge a plus
Excellent communication and influencing skills, with the ability to connect with and understand the practical constraints of store teams
Professional, proactive, and calm under pressure
open to diverse viewpoints
High standards of quality and commitment to upholding and localizing brand excellence
Fluency in Mandarin and English, both written and spoken
French is a significant plus
Strong leadership and teamwork capabilities, with empathy and a collaborative mindset
Willingness to travel domestically and internationally as required