Retail Mobile Associate

• Builds proficiency related to serving and selling to our customers
• Provides a world-class customer experience and builds loyalty
• Helps customers pick up right where they left off in their shopping journey
• Explores individual needs and provides hands-on demonstrations of the latest technology
• Side-by-side selling to find personalized solutions
• Approaches service and sales needs with composure, integrity and compassion
• Becomes skilled with and consistently uses digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes
• Establishes relationships with and partners with T-Mobile employees across channels

• High School Diploma/GED
• 6 months of customer service and/or sales experience, Retail environment preferred
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
• Competitive drive and proven ability to succeed in a fast-paced sales environment
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
• Effective at balancing customer needs and performance goals
• At least 18 years of age
• Legally authorized to work in the United States

Bilingual Spanish

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs