Retail Merchandise Recovery Associate

• Inspect merchandise and Mobile Unit Transports (MUTs) before they reach the Outlet to identify sellable or brand-name items suitable for return to retail stores
• Build and maintain “second-chance” MUTs for redistribution back to stores
• Review labeling, tagging, and assembly of MUTs for accuracy and consistency
• Document process errors through written notes and photos
• report findings to retail leadership to support training and process improvement
• Use company-issued devices to complete reports, upload images, and communicate recovery findings
• Maintain organized records of recovered merchandise, errors, and trends
• Follow all established safety protocols and use required PPE
• Work independently while demonstrating accountability, accuracy, and attention to detail

• High school diploma or GED required
• Basic English reading, writing, and speaking abilities
• Ability to follow written and oral instructions consistently
• Some retail, warehouse, or production experience helpful
• Ability to work with a diverse team in a fast-paced environment
• Safety-conscious mindset and strong attention to detail
• Ability to use an iPhone or tablet to take photos, send messages, and complete basic digital forms
• Reliable, punctual, and committed to Goodwill’s RISE values: Respect, Integrity, Service, and Excellence

Bilingual (Spanish/English) preferred

• Make a direct impact by helping recover valuable merchandise and reduce waste
• Support store performance and mission revenue through quality control and recovery efforts
• Join a values-based team with opportunities for growth across Retail and Supply Chain pathways
• Work in a mission-driven environment where your contributions support job creation and community programs