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Goodwill Southern California is seeking a Retail Merchandise Recovery Associate to support merchandise quality control, recovery, and operational consistency across our retail system. This warehouse-based role plays a key part in maximizing revenue, improving product flow, and ensuring merchandise is properly allocated to the right sales channels — all contributing directly to our mission of Transforming Lives Through the Power of Work.
Job Responsibility:
Inspect merchandise and Mobile Unit Transports (MUTs) before they reach the Outlet to identify sellable or brand-name items suitable for return to retail stores
Build and maintain “second-chance” MUTs for redistribution back to stores
Review labeling, tagging, and assembly of MUTs for accuracy and consistency
Document process errors through written notes and photos
report findings to retail leadership to support training and process improvement
Use company-issued devices to complete reports, upload images, and communicate recovery findings
Maintain organized records of recovered merchandise, errors, and trends
Follow all established safety protocols and use required PPE
Work independently while demonstrating accountability, accuracy, and attention to detail
Requirements:
High school diploma or GED required
Basic English reading, writing, and speaking abilities
Ability to follow written and oral instructions consistently
Some retail, warehouse, or production experience helpful
Ability to work with a diverse team in a fast-paced environment
Safety-conscious mindset and strong attention to detail
Ability to use an iPhone or tablet to take photos, send messages, and complete basic digital forms
Reliable, punctual, and committed to Goodwill’s RISE values: Respect, Integrity, Service, and Excellence
Nice to have:
Bilingual (Spanish/English) preferred
What we offer:
Make a direct impact by helping recover valuable merchandise and reduce waste
Support store performance and mission revenue through quality control and recovery efforts
Join a values-based team with opportunities for growth across Retail and Supply Chain pathways
Work in a mission-driven environment where your contributions support job creation and community programs