Retail Manager

• Responsible to manage all aspects of retail operations for these stores - including inventory management, scheduling, staffing, cleanliness, preparations, and more
• Manage the overall organization, planning and operations of the retail set-up and teardown
• Supervise the team during the initial inventory and unboxing of all merchandise.
• Manage scheduling, training and supervising of all retail staff
• Maintain and encourage staff performance and growth over the course of the experience
• Address and communicate all staff related issues to on site managers and local labor provider
• Crew welfare- ensure shift patterns are running smoothly & breaks are implemented.
• Help recruit and manage a Retail Associate under the direction of the Global Retail Lead and Production/Operations Teams including day to day management of this position
• In coordination with the Fever-Ops team and Event Management, set up the POS systems located at each point of sale
• Monitor all cash/card transactions
• Oversee, direct, and evaluate flow of service and all sales positions
• Analyze key performance metrics and provide guidance for the store to meet revenue targets and find new efficiencies
• Resolve customer complaints, concerns and general needs
• Willingness to delegate and execute all other related duties
• Works with Global Retail Lead and Event Manager to organize delivery shipments of incoming merchandise
• Inform Global Retail Lead about shortages, and maintain the inventory documentation

• 3+ years previous experience in retail management or supervisory experience
• Business minded and analytical, understanding levers to pull to fuel our business and hit performance metrics
• Excellent leadership skills with the ability to train and lead others while holding them accountable for results
• Must have experience in using Google Drive and the Google suite of applications including Sheets, Word, Google Meetings.
• Passionate about creating a unique and exceptional customer experience
• Strong communication skills, including the ability to work cross functionally with all levels and teams
• Solutions-oriented
• Must have a positive, outgoing, energetic demeanor and able to maintain a good attitude
• Ability to deal with stressful situations in a calm and professional manner.
• Professional appearance and demeanor.
• Ability to work days, nights, weekends, and holidays if needed
• Preferably ability to stand for extended periods of time, lift up to 25 lbs. unassisted
• and bend, twist, and kneel with ease
• Visa/permits - The candidate must be able to work in the event country and achieve one of the following: (1) Already a citizen/resident in the country and is permitted to work. (2) Already in possession of a work visa/permit.

Current First-Aid certification is a plus.