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Responsible for the management of a single retail outlet within a hotel. Establishes the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with Corporate Retail Services. Manages the development of product and physical layout of the store and helps establish retail goals for the property. Successfully execute retail operations, continually improves guest and employee satisfaction and maximizes the financial performance of the department.
Job Responsibility:
Manages day-to-day operations
Manages areas of operation to budget
Serves as a role model
Encourages and builds mutual trust, respect, and cooperation among team members
Monitors the inflow of ordered materials
Verifies that profits and losses are documented accurately
Purchases merchandise
Manages all inventory control
Monitors adherence to all credit policies
Verifies cash control procedures
Verifies all retail store records are maintained
Helps develop and implement strategic plans
Maintains proper purchasing techniques
Maintains items at appropriate stock levels
Maintains store appearance and visual merchandising standards
Verifies employees have proper uniforms and equipment
Develops specific goals and plans
Develops constructive working relationships
Communicates performance expectations
Establishes and maintains open, collaborative relationships
Establishes standardized merchandise, display and pricing standards
Verifies compliance with loss prevention policies
Participates in accident investigations
Provides exceptional customer service
Improves service by understanding guest needs
Sets a positive example for guest relations
Emphasizes guest satisfaction
Responds to guest problems and complaints
Empowers employees
Provides information to supervisors and co-workers
Requirements:
High school diploma or GED
4 years experience in the retail or related professional area
OR 2-year degree from an accredited university in Fashion Merchandising, Hotel and Restaurant Management, Business Administration, or related major
2 years experience in the retail or related professional area