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Responsible for the management of the retail outlets within the hotel. Supports the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with the Director and Corporate Retail Services. Oversees the responsibilities of the area Supervisors ensuring the stores daily operation is in compliance with the brand. Responsible for area monthly inventory. This position works with managers and hourly associates to successfully execute retail and food and beverage operations, continually improve guest and associate satisfaction and maximize the financial performance of the department.
Job Responsibility:
Responsible for the management of the retail outlets within the hotel
Supports the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with the Director and Corporate Retail Services
Oversees the responsibilities of the area Supervisors ensuring the stores daily operation is in compliance with the brand
Responsible for area monthly inventory
Works with managers and hourly associates to successfully execute retail and food and beverage operations, continually improve guest and associate satisfaction and maximize the financial performance of the department
Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
Requirements:
A minimum of 2 years’ experience in a management position in Retail at a luxury resort is required
Strong sales and visual display skills
Awareness of statistical information to insure sell through (Average Transaction, Items Per Transaction and Revenue Per Occupied Room)
Excellent communication skills, written and oral (in English.)
Knowledge of computer and point of sale system
Strong accounting / financial skills
Plan, promote, and market retail events to drive revenue
Create goal oriented ideas to motivate staff members
Maximize opportunities for group sales by proactively engaging group representative early in the process
Promote daily floor sales while ensuring uncompromising levels of service
Determine yearly operating budget and merchandise strategies