Retail Manager Job at Marriott Bonvoy (Grand Cayman)

Job Description

Responsible for the management of the retail outlets within the hotel. Supports the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with the Director and Corporate Retail Services. Oversees the responsibilities of the area Supervisors ensuring the stores daily operation is in compliance with the brand. Responsible for area monthly inventory. This position works with managers and hourly associates to successfully execute retail and food and beverage operations, continually improve guest and associate satisfaction and maximize the financial performance of the department.

Job Responsibility

Manage day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Manage areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports
Serve as a role model to demonstrate appropriate behaviors
Encourage and build mutual trust, respect, and cooperation among team members
Monitor the inflow of ordered materials and the maintenance of current materials
Ensure profits and losses are documented accurately
Purchase merchandise to be used or sold by organization
Manage all inventory control
Monitor adherence to all credit policies and procedures to reduce bad debts and rebates
Ensure all Retail employees follow cash control procedures
Ensure all retail store records are maintained on a timely basis, including sales reports, invoices, end-of period reports, etc
Help to develop and implement strategic plans for the retail store operation
Maintain proper purchasing techniques for appropriate retail categories
Maintain items at appropriate stock levels
Oversee store appearance, cleanliness and maintains visual merchandising standards and impact
Ensure that all employees have the proper uniforms, supplies and equipment
Develop specific goals and plans to prioritize, organize, and accomplish your work
Develop constructive and cooperative working relationships with others, and maintaining them over time
Ensure employees understand expectations and parameters
Communicate performance expectations in accordance with job descriptions for each position and monitor progress
Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team
Establish standardized merchandise, display and pricing standards
Ensure employees understand and comply with loss prevention policies to prevent accidents and control costs
Participate as needed in the investigation of employee and guest accidents
Provide services that are above and beyond for customer satisfaction and retention
Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Set a positive example for guest relations
Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement
Respond to and handle guest problems and complaints
Empower employees to provide excellent customer service
Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person

Requirements

A minimum of 2 years’ experience in a management position in Retail at a luxury resort is required
Strong sales and visual display skills
Awareness of statistical information to insure sell through (Average Transaction, Items Per Transaction and Revenue Per Occupied Room)
Excellent communication skills, written and oral (in English)
Knowledge of computer and point of sale system
Strong accounting / financial skills
Plan, promote, and market retail events to drive revenue
Create goal oriented ideas to motivate staff members
Maximize opportunities for group sales by proactively engaging group representative early in the process
Promote daily floor sales while ensuring uncompromising levels of service
Determine yearly operating budget and merchandise strategies
Coordinate quarterly physical inventories

Marriott Bonvoy - All Job Offers

Select Country

Retail Manager

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Retail Manager

Retail Account Manager

Retail Manager

Retail Store Manager

Project Manager – 3D Retail Display

Venue Bars and Retail Manager

CRM Manager - Retail

Assistant Operations Manager, Retail

Starbucks Retail Manager

Our AI answers in your language