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TUI Logo TUI · -

Retail manager

United Kingdom, Horsham 15.34 GBP / Hour · Job Posted April 10, 2026
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Job Description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Store Manager at our Horsham store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

Job Responsibility

  • Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
  • Develop your team to be proactive and investigate and resolve every question or complaint
  • Use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
  • Work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
  • Drive your team to exceed company sales and service goals
  • Recruit and retain talent, maintaining high levels of engagement and low levels of attrition

Requirements

  • Proven passion for leading by example and delivering excellent customer service
  • Confident and fun motivator with a strong drive to achieve goals and sales targets
  • Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges
  • Able to embrace change easily and adapt quickly to new ways of working
  • Fair and inclusive management style who recognises people are our most valued asset
  • Skilled mentor who communicates effectively, leads and develops your team and retains talent
  • Able to work a varied shift pattern each week in-line with shop opening and closing times

What we offer

  • Commission and discretionary bonus schemes
  • Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
  • Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
  • Investment in your development and career progression
  • Pension scheme and life assurance

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