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Aramark Logo Aramark · -

Retail Manager - US Open

United States, Flushing 70000.00 - 75000.00 USD / Year · Job Posted March 05, 2026
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Job Description

The Retail Manager - US Open (USTA) is responsible for operations of assigned retail location. The Retail Manager must ensure efficient operations of the retail store in line with Aramark’s policies, procedures, and client contract. The Retail Manager coordinates the store’s guest services so that staff members and guests experience a positive impression of the facility. The Retail Manager is responsible for overall store merchandising, product inventory, purchasing, and other needs to fulfill operations.

Job Responsibility

  • Responsible for operations of assigned retail location
  • Ensure efficient operations of the retail store in line with Aramark’s policies, procedures, and client contract
  • Coordinates the store’s guest services so that staff members and guests experience a positive impression of the facility
  • Responsible for overall store merchandising, product inventory, purchasing, and other needs to fulfill operations
  • Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution
  • Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
  • Ensure development and training of customer service programs and product knowledge
  • Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
  • Address and resolve any customer issues
  • Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores
  • Periodically check and verify the accurate ticketing of merchandise
  • Lead periodic physical inventories as well as potential count discrepancies
  • Maintain effective client and customer rapport for mutually helpful business relationships.

Requirements

  • Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired
  • Requires a bachelor's degree or equivalent experience in business or another related field
  • Familiar with Microsoft Office and Point of Sales systems
  • Ability to work a flexible, event-based schedule that includes some evenings and weekends
  • Strong organizational skills
  • Profit and loss (P&L) accountability and /or contract -managed service experience preferred
  • Ability to demonstrate excellent customer service using Aramark's standard service mode
  • Knowledge of Retail Pro Software, Teamwork POS, RFID inventory and tagging processes.

Nice to have

  • Profit and loss (P&L) accountability and /or contract -managed service experience preferred
  • Knowledge of Retail Pro Software, Teamwork POS, RFID inventory and tagging processes.

What we offer

  • Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources
  • Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
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