Retail Manager (Food & Beverage)

• Administer the Retail Department in its daily operations
• Responsible for retail operations, associate management, and executing job functions in line with all hotel requirements and procedures
• Responsible for the Retail Department — operationally, financially, and strategically
• Execute all festive season food and beverage offerings
• Work with Business Development Manager and Culinary Team on product development, cost management, business opportunities, and sales performance
• Collaborate with BDM to determine and execute overall strategy for each festive activation
• Work closely with the Marketing Team
• Ensure all customer-facing communications align with overall strategy
• Manage online, third-party, off-site platforms, and other channels to maximize sales performance
• Responsible for associate recruitment and development during festive operations
• Responsible for regular updates on upcoming/active festive operations to Hotel Leadership
• Responsible for cashier management
• Responsible for asset management
• Practice OPEN DOOR policy to all associates
• Be aware of competitors and complete competition analysis
• Respond to guest enquiries or concerns in a timely manner
• Focus on Marriott’s Spirit to Serve
• Enforce Marriott’s Principal of Hospitality
• Process all payment types
• Process all transaction postings
• Blind drop at end of shifts
• Provide cash change to guests
• Obtain manual authorizations and follow Accounting procedures when computer system is down
• Count bank at beginning of shift

• Minimum Diploma in Food & Beverage Services / F&B Retail Services / Hospitality & Tourism Management or a related field
• At least 5 years of managerial or supervisory role managing F&B retail operations, financial performance and team leadership
• At least 8 years of relevant experience in handling F&B Retail
• Prior experience in a project management is an advantage
• Basic computer knowledge (i.e. Microsoft Office, Micros, Opera system)
• Knowledge in budget and cost control
• Possesses great leadership abilities
• Great teamwork & communication skills

Prior experience in a project management