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This position reports directly to the Director of Food & Beverage. The role is to administer the Retail Department in its daily operations. Responsible for retail operations, associate management, and executing job functions in line with all hotel requirements and procedures.
Job Responsibility:
Responsible for the Retail Department — operationally, financially, and strategically
Executes all festive season food and beverage offerings (e.g., Chinese New Year, Christmas)
Works closely with the Business Development Manager and Culinary Team in product development, cost management, business opportunities, and sales performance
Collaborates with the BDM to determine and execute the overall strategy for each festive activation
Works closely with the Marketing Team
Ensures customer-facing communications align with overall strategy
Manages online, third-party, off-site platforms, and other channels to maximize sales
Responsible for associate recruitment and development during active festive months
Provides regular updates on festive operations to Hotel Leadership
Responsible for cashier management
Responsible for asset management and upholding high standards in discipline
Practices “OPEN DOOR” policy
Aware of competitors and completes competition analysis
Responds to guest enquiries or concerns in a timely manner
Focuses on Marriott’s “Spirit to Serve”
Leads by example with a “hands on” approach
Enforces Marriott’s Principal of Hospitality
Handles cash processing and accounting procedures
Performs any other duties as assigned
Requirements:
Minimum Diploma in Food & Beverage Services / F&B Retail Services / Hospitality & Tourism Management or a related field
At least 5 years of managerial or supervisory role managing F&B retail operations, financial performance and team leadership
At least 8 years of relevant experience in handling F&B Retail
Prior experience in a project management is an advantage
Basic computer knowledge (i.e. Microsoft Office, Micros, Opera system)