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This is a vital role to meet and greet our customers and oversee the site security maintaining security protocols in a busy environment. You will patrol the store and act as a visual deterrent to shoplifters and security incidents. You will be responsible for conducting internal investigations into stock loss, fraud and theft, and completing detailed incident reports and collating evidence that may be used to support criminal prosecution. You will also work closely with store assistants, store managers and local police and crime hubs gathering intel on prolific shoplifters in the area.
Job Responsibility:
Meet and greet customers
Oversee site security and maintain security protocols in a busy environment
Patrol the store and act as a visual deterrent to shoplifters and security incidents
Conduct internal investigations into stock loss, fraud and theft
Complete detailed incident reports and collate evidence that may be used to support criminal prosecution
Work closely with store assistants, store managers and local police and crime hubs gathering intel on prolific shoplifters in the area
Requirements:
Must hold a SIA Security Guard Licence
Previous experience in a similar loss prevention officer role
Ability to effectively manage and resolve challenges, conflict and incidents as and when they arise in a professional manner
Proactive, self-starter who acts with a high level of integrity
Ability to maintain a high level of confidentiality
Excellent interpersonal skills with the ability to build relationships with a range of different people
Passion for customer service
Ability to work flexibly in line with store opening hours including evenings and weekends