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Retail Loss Prevention Officer

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Aston Villa Football Club

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Location:
United Kingdom , Birmingham

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Category:
-

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Contract Type:
Not provided

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Salary:

28500.00 GBP / Year
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Job Description:

This is a vital role to meet and greet our customers and oversee the site security maintaining security protocols in a busy environment. You will patrol the store and act as a visual deterrent to shoplifters and security incidents. You will be responsible for conducting internal investigations into stock loss, fraud and theft, and completing detailed incident reports and collating evidence that may be used to support criminal prosecution. You will also work closely with store assistants, store managers and local police and crime hubs gathering intel on prolific shoplifters in the area.

Job Responsibility:

  • Meet and greet customers
  • Oversee site security and maintain security protocols in a busy environment
  • Patrol the store and act as a visual deterrent to shoplifters and security incidents
  • Conduct internal investigations into stock loss, fraud and theft
  • Complete detailed incident reports and collate evidence that may be used to support criminal prosecution
  • Work closely with store assistants, store managers and local police and crime hubs gathering intel on prolific shoplifters in the area

Requirements:

  • Must hold a SIA Security Guard Licence
  • Previous experience in a similar loss prevention officer role
  • Ability to effectively manage and resolve challenges, conflict and incidents as and when they arise in a professional manner
  • Proactive, self-starter who acts with a high level of integrity
  • Ability to maintain a high level of confidentiality
  • Excellent interpersonal skills with the ability to build relationships with a range of different people
  • Passion for customer service
  • Ability to work flexibly in line with store opening hours including evenings and weekends

Additional Information:

Job Posted:
January 10, 2026

Expiration:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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