Retail Loan Officer

• Guide customers through consumer loan options and explain available products for personal, vehicle, and other non-mortgage borrowing needs
• Review applications and supporting documents to help determine loan eligibility, completeness, and readiness for decisioning
• Prepare and maintain accurate loan files, agreements, and related records in accordance with banking policies and regulatory standards
• Coordinate with internal partners to move loans efficiently from application through closing and servicing activities
• Monitor loan documentation and follow up with applicants to obtain missing information, clarify details, and keep the process on schedule
• Support day-to-day retail lending operations while delivering responsive, attentive service to customers and branch teams
• Assist with loan review and administrative tasks that help maintain quality, compliance, and portfolio accuracy
• Contribute to a growing lending team by adapting to shifting coverage needs and supporting business continuity during staffing changes

• Experience in consumer lending, retail banking, loan administration, or a closely related financial services role is preferred
• Working knowledge of consumer loan products, loan documentation, underwriting fundamentals, and servicing practices
• Ability to evaluate financial information carefully and maintain a high level of accuracy in records and agreements
• Strong customer service and communication skills with the ability to explain lending information clearly and professionally
• Comfortable managing multiple applications and deadlines in a fast-paced banking environment
• Previous credit union experience is a plus
• Entry-level candidates with relevant education, strong professionalism, and an interest in building a banking career are encouraged to apply

Previous credit union experience

• medical
• vision
• dental
• life insurance
• disability insurance
• 401(k) plan
• free online training