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Retail Lead Associate

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Goodwill

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Location:
United States , Los Angeles

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Category:
-

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Contract Type:
Not provided

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Salary:

18.37 USD / Hour
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Job Description:

Goodwill Southern California is seeking a Retail Lead Associate to support day-to-day store operations while developing the skills needed to advance into a future Manager-on-Duty (MOD) role. This position plays an essential part in creating exceptional guest experiences, driving store performance, and supporting a positive team culture rooted in our Mission and RISE Values.

Job Responsibility:

  • Support store operations under the direction and training of the Site Manager
  • Perform limited Manager-on-Duty (MOD) tasks, including break coverage and POS oversight
  • Provide excellent service to every customer, donor, and Ambassador while modeling Goodwill’s RISE Values
  • Assist with coaching, training, and guiding Ambassadors to meet daily operational goals
  • Perform accurate POS transactions and cash-handling procedures
  • Receive and record donations using required technology
  • Sort, clean, process, and price donated goods following company standards
  • Merchandise the sales floor to meet company guidelines and SOPs
  • Support backroom operations, Truck Swap activities, and janitorial tasks as needed
  • Work flexible shifts, including evenings, weekends, holidays, and support nearby locations when required

Requirements:

  • Ability to read, speak, and write Basic English
  • Ability to operate a cash register, computer, and other required store technology
  • Ability to work well within a diverse team
  • Some retail or customer service experience helpful
  • Bilingual (Spanish/English) preferred
  • Strong communication skills and a desire to develop leadership capabilities

Nice to have:

  • Bilingual (Spanish/English) preferred
  • Some retail or customer service experience helpful
What we offer:
  • Grow into a management-ready role with hands-on training and coaching
  • Be part of a mission-driven organization transforming lives through the power of work
  • Work in a supportive, inclusive environment focused on Respect, Integrity, Service, and Excellence

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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