This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.
Job Responsibility:
Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues
Provide individual and team performance feedback and recommendations to managers
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge
Display knowledge of product, company policies, and store strategies
Set the direction and goals for the day/shift when associates arrive for work
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations
Assist with floorset execution, window changes, visual presentation, and marketing placement as needed
All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds
Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations
Maintain our values, policies, and procedures
Requirements:
Thrives in a customer-first based retail environment
Ability to foster a customer-focused selling culture
Demonstrated sales, customer experience, and operational results in a fast-paced environment
Effective communication skills, being open to feedback, and the ability to adapt quickly
Ability to provide in the moment coaching to associates
Ability to de-escalate store and customer situations effectively
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
High school diploma, GED certificate, or Relevant Work Experience
What we offer:
40% merchandise discount and free Bath & Body Works product
No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
Robust medical, virtual care, dental, and life insurance options for sales leadership positions working an average of 25 hours a week