Retail Key Holder-Peninsula Center Job at Bath and Body Works (Rolling Hills)

Job Description

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully. Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

Job Responsibility

Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues
Provide individual and team performance feedback and recommendations to managers
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge
Display knowledge of product, company policies, and store strategies
Set the direction and goals for the day/shift when associates arrive for work
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations
Drive rewards program enrollment and engagement on both the sales floor and at check-out
Assist with floorset execution, window changes, visual presentation, and marketing placement as needed
All store positions require constant physical activity, including standing, walking, reaching, and lifting
Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store
Associates should be able to lift 10 pounds consistently and up to 50 pounds
Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations
Maintain our values, policies, and procedures

Requirements

High school diploma, GED certificate, or Relevant Work Experience
Thrives in a customer-first based retail environment
Ability to foster a customer-focused selling culture
Demonstrated sales, customer experience, and operational results in a fast-paced environment
Effective communication skills, being open to feedback, and the ability to adapt quickly
Ability to provide in the moment coaching to associates
Ability to de-escalate store and customer situations effectively
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays

What we offer

Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
Limited Medical Benefit Plans that give you access to a national PPO network, along with coverage for prescription drugs and telemedicine with free consultations
Dental coverage, and vision coverage for frames and eye exams
Care benefits with unlimited access to the leading network through Care.com for finding and booking short-term and ongoing care
No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
On-demand access to your earned wages through DailyPay
40% merchandise discount and free Bath & Body Works product

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Retail Key Holder-Peninsula Center

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