Retail IT Support Technician Jobs

Princess Polly

Location:
United States, West Hollywood

Category:
IT - Administration

Contract Type:
Not provided

Salary:

75000.00 - 85000.00 USD / Year

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Job Description:

The Retail IT Support Technician will be responsible for supporting the technology environment across Princess Polly’s U.S. retail stores. This role plays a critical part in maintaining daily operations by providing prompt, knowledgeable, and friendly technical support to store teams. The successful candidate will proactively manage IT systems, maintain store-level hardware and software, support retail POS technology, and ensure smooth system integrations, contributing directly to the success of our omni-channel retail strategy.

Job Responsibility:

Provide technical support to retail store teams, resolving hardware, software, network, and POS issues in a timely and professional manner
Manage and support store technology infrastructure, including POS devices, printers, routers, hand scanners, tablets, RFID systems, and fixed readers
Write and maintain clear documentation on IT support procedures, new store setups, device configurations, issue resolution steps, and system workflows
Support daily system health checks, troubleshoot Shopify POS and related integrations, and escalate issues as needed
Lead and support IT setup for new store openings, coordinating with vendors and internal teams to ensure a seamless launch
Train store staff on new systems and technologies, documenting processes and troubleshooting guides
Collaborate with internal IT teams, retail operations, and third-party vendors to ensure system uptime and maintain service excellence

Requirements:

2+ years of experience in a hands-on IT support role—retail or field service support experience strongly preferred
Experience with POS systems (Shopify POS preferred), RFID technologies, and retail tech hardware (Zebra printers, iPads, scanners, etc.)
Proficient in troubleshooting Mac and Windows systems, Google Workspace, and basic networking (routers, APs, firewalls)
Familiarity with Shopify
Ability to manage ticketing queues (Freshservice experience a plus), perform diagnostics, and drive resolution with urgency
Strong organizational and communication skills—able to prioritize, document, and report issues with clarity
Must be able to work in-store and travel to retail locations when needed

Nice to have:

IT certifications (CompTIA A+, Network+, Google IT Support)
Experience supporting systems across geographically distributed retail locations
Experience supporting Apple Business Manager, mobile device management (MDM), and SaaS integrations

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Retail IT Support Technician