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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Retail IT Deployment & Support Manager

India, Vadodara · Job Posted March 26, 2026
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Job Description

We are seeking a highly skilled and experienced Retail IT Deployment & Support Manager to lead the implementation and support of Point of Sale (POS) systems across retail environments. This role involves managing end-to-end deployment projects, resolving technical issues, and applying deep knowledge of retail operations to ensure seamless system performance and enhanced customer experience.

Job Responsibility

  • Manage software rollouts and updates across Windows and macOS environments, ensuring compliance and performance
  • Lead and manage full-cycle deployment projects for Point-of-Sale systems, including planning, installation, configuration, testing, and client coordination to ensure successful implementation
  • Troubleshoot and resolve issues related to POS systems and retail servers, ensuring minimal downtime and maintaining operational continuity in high-volume retail environments
  • Apply in-depth knowledge of retail processes such as POS operations, order management, and cash handling to align system functionality with business needs and improve workflow efficiency
  • Serve as the primary point of contact for clients during deployment and support phases, ensuring clear communication and timely resolution of concerns
  • Conduct thorough testing of deployed systems to ensure optimal performance, usability, and compliance with operational standards
  • Maintain detailed records of deployments, issue resolutions, and system configurations for future reference and continuous improvement
  • Understands the impact of non-delivery on the reputation of PMC with the client
  • Provides regular client and internal communication on assigned activity and incidents - ensure that interested parties are clear on current status, highlighting any issues that might impact delivery in the defined timescales to Team Leader/Support Manager

Requirements

  • Hardware Troubleshooting & Installation
  • Software Deployment Windows & macOS Administration
  • Network Connectivity & Configuration
  • ITIL Foundation Knowledge
  • Asset & Inventory Management
  • Remote Support Tools
  • Communication & Stakeholder Coordination
  • Change & Incident Management

Nice to have

  • Good understanding Tomcat services, PED machines, Peripheral devices (printer, scanner etc)
  • Good understanding of ITIL framework and processes. ITIL certification is preferred
  • Working knowledge/experience on Linux - preferred but not must
  • Able to share ideas with the team and self-confident
  • Go-getter and solution-oriented personality
  • Very quick learner and keen to learn new things
  • Reliable & accountable individual who can manage client interaction
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