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We are seeking a highly skilled and experienced Retail IT Deployment & Support Manager to lead the implementation and support of Point of Sale (POS) systems across retail environments. This role involves managing end-to-end deployment projects, resolving technical issues, and applying deep knowledge of retail operations to ensure seamless system performance and enhanced customer experience.
Job Responsibility:
Manage software rollouts and updates across Windows and macOS environments, ensuring compliance and performance
Lead and manage full-cycle deployment projects for Point-of-Sale systems, including planning, installation, configuration, testing, and client coordination to ensure successful implementation
Troubleshoot and resolve issues related to POS systems and retail servers, ensuring minimal downtime and maintaining operational continuity in high-volume retail environments
Apply in-depth knowledge of retail processes such as POS operations, order management, and cash handling to align system functionality with business needs and improve workflow efficiency
Serve as the primary point of contact for clients during deployment and support phases, ensuring clear communication and timely resolution of concerns
Conduct thorough testing of deployed systems to ensure optimal performance, usability, and compliance with operational standards
Maintain detailed records of deployments, issue resolutions, and system configurations for future reference and continuous improvement
Understands the impact of non-delivery on the reputation of PMC with the client
Provides regular client and internal communication on assigned activity and incidents - ensure that interested parties are clear on current status, highlighting any issues that might impact delivery in the defined timescales to Team Leader/Support Manager
Requirements:
Hardware Troubleshooting & Installation
Software Deployment Windows & macOS Administration