Retail health coordinator, CVS Health

CVS Health

Location:
United States, Runnemede

Category:
Pharmacy

Contract Type:
Employment contract

Salary:

17.00 - 28.00 USD / Hour

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Job Description:

Retail health coordinator role at CVS Health working from existing HealthHUB location within Wellness room, communicating telephonically with health plan members about open healthcare gaps and driving healthcare outcomes through proactive engagement and care coordination.

Job Responsibility:

Communicate with plan and retail health identified members telephonically on open health care gaps
Act as a navigator and coordinator to proactively engage, assist, and promote initiatives relevant to health care gaps
Coordinate patient care related to scheduling, organizing, and managing aspects of the patient's healthcare treatment and maintenance
Arrange and manage patient care as directed by the health care provider
Coordinate patient flow throughout all scheduled appointments
Schedule, track, and reconcile patient referrals and diagnostic tests

Requirements:

High School Diploma or equivalent is required
Minimum of 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience required
Strong computer, data entry, and typing skills
Proficiency in Microsoft Office applications, including Outlook, Word and Excel
Strong organization skills and attention to detail
Ability to multitask and prioritize
Excellent customer service and communication (verbal, written, listening) skills
Understanding of health insurance, including local providers, general plan types and terminology

Nice to have:

Associate degree preferred
Certification/Licensure: Medical Assistant preferred
Work experience in doctor office or coordination of care
Experience in a call center or telephonic care management setting
Certified Pharmacy Technician (CPhT) or other medical/customer service certification
Prior experience handling sensitive information confidentially
Experience with electronic medical records, e.g., Epic
Bilingual (Spanish)
One year of community-based experience

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 27, 2025

Expiration:
November 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Retail health coordinator