Retail Health Coordinator, CVS Health

CVS Health

Location:
United States, Schaumburg, Illinois

Category:
Pharmacy

Contract Type:
Not provided

Salary:

17.00 - 30.00 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Coordinates patient flow throughout all scheduled appointments
Interacts with customers/patients/members/coworkers telephonically and eventually through technology-based interactions, including video, email, text, etc and deliver healthcare reminders
Reaches out to language line/interpreter when services are needed
Schedules, tracks, and reconciles patient referrals and diagnostic tests, as appropriate
Schedules tests per written workflows within Scheduler app via telephone or electronically and documents accordingly
Demonstrates proficiency managing email in an Outlook account, and using remote communication software such as Skype Microsoft Teams and WebEx
able to demonstrate proficiency with Word, Excel, and experience documenting within an electronic health record like EPIC
Adheres to care management, privacy and confidentiality, and quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures
Attends weekly team huddles, intermittently, to stay connected with the Retail Health field and operation
Provides superior customer service to internal and external clients, customers, and patients
Communicates with clinical team, patients, and families on recommended patient care plans
Assists with completing and tracking patient forms and letters
Notifies clinical care team of any changes or barriers they encounter as appropriate
Cross trains to other areas of the retail health management/Gaps in care, as appropriate
Orientation and training of staff as assigned
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
Other responsibilities as assigned

Requirements:

High School Diploma or equivalent is required
An associate degree is preferred
Minimum of 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience required
Naturally passionate about engaging and connecting members telephonically and communicating their health plan identified gaps with the ultimate goal of improving their health care outcomes
Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities
Ability to receive and act on feedback
curious and seeks to learn
Strong computer, data entry, and typing skills
ability to work between multiple technology platforms
able to learn and utilize new technology as service evolves
Proficiency in Microsoft Office applications, including Outlook, Word and Excel
Strong organization skills and attention to detail
Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with members, patients and caregivers
Ability to interact appropriately with others is important
Self-starter and able to successfully work with minimal supervision
Great problem solver with ability to collaboratively engage with members, patients, caregivers and other team members to create innovative solutions
Understanding of health insurance, including local providers, general plan types and terminology
Able to read instructions, reports and information on computer screens and key information on computers
Ability to work independently and take initiative
Good judgment and problem-solving skills
Interpersonal and organizational skills
Level of confidentiality
Excellent time management skills
Excellent customer service and communication (verbal, written, listening) skills

Nice to have:

Certification/Licensure: Medical Assistant preferred
Work experience in doctor office or coordination of care is advantageous
Experience in a call center or telephonic care management setting preferred
Certified Pharmacy Technician (CPhT) or other medical/customer service certification is a plus
Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA
Experience with electronic medical records, e.g., Epic preferred
Bilingual (Spanish) preferred
One year of community-based experience preferred, particularly within an interdisciplinary care team, in addition to three to five years’ experience in a health care and/or office setting preferred

What we offer:

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
August 13, 2025

Expiration:
October 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Retail Health Coordinator