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Lead a Mission-Driven Retail Store With Purpose and Impact. Goodwill Southern California is seeking a Retail General Manager to oversee the full operations of Goodwill SoCal's Ladera Heights retail store. In this leadership role, you will guide a team, ensure strong customer and donor experiences, and drive performance across sales, production, and operational goals — all while supporting our mission of Transforming Lives Through the Power of Work.
Job Responsibility:
Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control
Provide excellent service and foster positive engagement with Ambassadors, customers, and donors
Maintain a clean, safe, and welcoming environment by ensuring compliance with all safety standards and SOPs
Oversee staffing activities including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluations
Monitor operational performance, including weekly budgets, expenditures, and performance variances
implement corrective actions as needed
Ensure efficient donation intake, processing, and production practices to meet company standards
Enforce asset protection, loss prevention, and store security procedures
Lead daily merchandising reviews and ensure the sales floor reflects brand standards and promotional requirements
Authorize markdowns when appropriate and respond to sales trends and sell-through
Complete schedules, manage timecards, and ensure compliance with payroll processes
Attend required meetings and trainings
support nearby locations as needed
Work flexible shifts including evenings, weekends, holidays, and overtime as required
Requirements:
3–5 years of supervisory experience in a customer-focused management role
High school diploma or GED required
Strong leadership ability with a track record of developing high-performing teams
Ability to manage multiple priorities independently with strong follow-through
Proficiency with personal computers, POS systems, and Microsoft Outlook/Excel
Excellent communication, coaching, and problem-solving skills