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Retail General Manager

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Goodwill

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Location:
United States , Los Angeles

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

27.50 USD / Hour
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Job Description:

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal! Lead a Mission-Driven Retail Store With Purpose and Impact. Goodwill Southern California is seeking a Retail General Manager to oversee the full operations of Goodwill SoCal's Atwater Village store. In this leadership role, you will guide a team, ensure strong customer and donor experiences, and drive performance across sales, production, and operational goals — all while supporting our mission of Transforming Lives Through the Power of Work.

Job Responsibility:

  • Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control
  • Provide excellent service and foster positive engagement with Ambassadors, customers, and donors
  • Maintain a clean, safe, and welcoming environment by ensuring compliance with all safety standards and SOPs
  • Oversee staffing activities including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluations
  • Monitor operational performance, including weekly budgets, expenditures, and performance variances
  • implement corrective actions as needed
  • Ensure efficient donation intake, processing, and production practices to meet company standards
  • Enforce asset protection, loss prevention, and store security procedures
  • Lead daily merchandising reviews and ensure the sales floor reflects brand standards and promotional requirements
  • Authorize markdowns when appropriate and respond to sales trends and sell-through
  • Complete schedules, manage timecards, and ensure compliance with payroll processes
  • Attend required meetings and trainings
  • support nearby locations as needed
  • Work flexible shifts including evenings, weekends, holidays, and overtime as required.

Requirements:

  • 3–5 years of supervisory experience in a customer-focused management role
  • retail experience preferred
  • High school diploma or GED required
  • college degree a plus
  • Strong leadership ability with a track record of developing high-performing teams
  • Ability to manage multiple priorities independently with strong follow-through
  • Proficiency with personal computers, POS systems, and Microsoft Outlook/Excel
  • Excellent communication, coaching, and problem-solving skills
  • Bilingual (Spanish/English) helpful.

Nice to have:

Bilingual (Spanish/English) helpful

What we offer:
  • Hourly Rate: $27.50
  • Discount at Goodwill Socal retail locations
  • Goodwill Perks: Discounts on dining, retail, theme parks and movies
  • Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners
  • Medical, dental, vision insurance
  • Flexible Spending Account - FSA
  • Life insurance
  • 403(b) retirement plan
  • Paid time off (PTO)
  • Tuition Reimbursement

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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