Retail & Forecourt Manager Jobs

Supermacs

Location:
Ireland, Tipperary Town

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Plaza Group is one of Ireland’s leading independent motorway and primary route services groups. As usual, our core brands include the iconic Supermac’s, Papa John’s Pizza, and the delicious SuperSubs outlets, as well as Mac’s Diner Deli and our Barista. The Plaza Group is committed to maintaining the traditional values that the Supermac’s name has become synonymous with. The company’s success is built on a unique menu, ideally suited to local tastes, which uses food and ingredients sourced locally wherever possible and is enhanced by quality in every aspect of preparation. We are the only quick-service restaurant to use fresh, never-frozen 100% Irish beef and chicken. Join our team for this location, and become part of Supermac’s and the Plaza Group's success.

Job Responsibility:

Ensure delivery of store targets (both in terms of sales & profitability) through the effective management of store and forecourt, including marketing, operations, and personnel
The recruitment, training, and development of high-quality personnel for store operations
Rostering and general management of personnel to ensure adequate cover within budgetary provisions
Plan and organize operations, ensuring consistent service is provided to the customer
Managing the overall performance of the store
Ensure the team is motivated
Manage the performance of the team utilising effective performance management techniques in line with labour law
Continually communicate with the Assistant Store Manager and Retail Sales Team regarding objectives and store performance
Setting goals for the store to ensure effective customer service and competitiveness
Generating financial reports, analysing the same, and reporting any discrepancies to the store owner
Setting budgets for the store
Ensure overheads are controlled and minimised where appropriate
Ensure store sales are maximised
Know who your direct competition is and how you compare with price on fuel and comparables
Ensure store margins are managed appropriately, and the profitability of the store is maximised
Ensure the operation runs efficiently and smoothly
Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation, and service
Ensure all standards in terms of health and safety and legislation in general are adhered to in respect of fuel, including deliveries and procedures
Plan for market changes and demands as they arise
Ensure in-store promotions are managed appropriately
Ensure policies and procedures are implemented and managed within the store
Manage cash handling in line with company cash handling procedures and take action on any discrepancies that arise
Manage store merchandising, ensuring appropriate "value" image is portrayed in line with company procedures
Accountable for ensuring consistently high levels of customer service
To ensure all customer complaints are dealt with appropriately
To take necessary action on store improvements following customer complaints
Ensure effective stock control systems are in place
Preparation for and management of stock take
Ensure effective stock control procedures are in place to minimise stock loss
Ensure effective food management and waste systems are implemented, managed, and updated appropriately
Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss (e.g., through pilferage, wastage, and damage)
Ensure effective stock rotation and stock monitoring systems are in place and adhered to
Take full care of the Health & Safety of all personnel and customers in-store and ensure any risks are minimised, or where possible, eliminated (particular care in respect of fuel)
Ensure the security of the store and personnel is maintained at all times
Take relevant action on security issues as and when they arise
Ensure secure opening and closing procedures
Ensure the store operates within relevant legislation in terms of labour law, health and safety law, HACCP, and the sale of goods
Ensure you are up to date on all aspects of Health & Safety legislation, HACCP, Labour Law, and Consumer Legislation, and take relevant actions that may arise out of changes in the same
Meet targets as agreed
To undertake other additional duties as may be assigned by the store owner

Requirements:

Proven ability in managing retail sales team, including planning & organising, problem-solving, managing performance
Excellent operational knowledge of the retail environment
Excellent interpersonal relations
Excellent understanding of consumer needs
Proven track record in achieving agreed targets
Financial skills with previous experience in budgets and profit and loss accounts
Working knowledge of Labour Law, Health & Safety regulations, HACCP, and Consumer Law
An excellent commercial acumen with the ability to anticipate and react to market changes
Committed to continually improving standards
Self-motivated
The ability to work in a pressurised environment
Computer skills
Communicates intentions, ideas, and feelings openly and directly, and is honest
Stands up for their own beliefs
Admits own mistakes and vulnerabilities and takes actions to correct mistakes
Chooses to be honest and forthright even in difficult situations
Only candidates living in Ireland and allowed to work here will be considered

Additional Information:

Job Posted:
December 12, 2025

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Retail & Forecourt Manager