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Retail & Forecourt Manager

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Supermacs

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Location:
Ireland , Kinnegad

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Category:
-

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Contract Type:
Not provided

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Salary:

40000.00 - 50000.00 EUR / Year
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Job Description:

Join Our Team in Kinnegad – Lead with Excellence at The Plaza Group. Are you a dynamic leader with a passion for retail and a drive for delivering exceptional customer experiences? We’re looking for an enthusiastic Retail & Forecourt Manager to join our Kinnegad team and play a key role in the ongoing success of The Plaza Group — one of Ireland’s fastest-growing hospitality and retail brands.

Job Responsibility:

  • Ensure delivery of store targets (both in terms of sales & profitability) through the effective management of store and forecourt, including marketing, operations, and personnel
  • The recruitment, training, and development of high-quality personnel for store operations
  • Rostering and general management of personnel to ensure adequate cover within budgetary provisions
  • Plan and organize operations, ensuring consistent service is provided to the customer
  • Managing the overall performance of the store
  • Ensure the team is motivated
  • Manage the performance of the team utilising effective performance management techniques in line with labour law
  • Continually communicate with the Assistant Store Manager and Retail Sales Team regarding objectives and store performance
  • Setting goals for the store to ensure effective customer service and competitiveness
  • Generating financial reports, analysing the same, and reporting any discrepancies to the store owner
  • Setting budgets for the store
  • Ensure overheads are controlled and minimised where appropriate
  • Ensure store sales are maximised
  • Know who your direct competition is and how you compare with price on fuel and comparables
  • Ensure store margins are managed appropriately and the profitability of the store is maximised
  • Ensure the operation runs efficiently and smoothly
  • Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation, and service
  • Ensure all standards in terms of health and safety and legislation in general are adhered to in respect of fuel, including deliveries and procedures
  • Plan for market changes and demands as they arise
  • Ensure in-store promotions are managed appropriately
  • Ensure policies and procedures are implemented and managed within the store
  • Manage cash handling in line with company cash handling procedures and take action on any discrepancies that arise
  • Manage store merchandising, ensuring appropriate "value" image is portrayed in line with company procedures
  • Accountable for ensuring consistently high levels of customer service
  • To ensure all customer complaints are dealt with appropriately
  • To take necessary action on store improvements following customer complaints
  • Ensure effective stock control systems are in place
  • Preparation for and management of stock take
  • Ensure effective stock control procedures are in place to minimise stock loss
  • Ensure effective food management and waste systems are implemented, managed, and updated appropriately
  • Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss (e.g, through pilferage, wastage, and damages)
  • Ensure effective stock rotation and stock monitoring systems are in place and adhered to
  • Take full care of the Health & Safety of all personnel and customers in-store and ensure any risks are minimised, or where possible, eliminated (particular care in respect of fuel)
  • Ensure the security of the store and personnel is maintained at all times
  • Take relevant action on security issues as and when they arise
  • Ensure secure opening and closing procedures
  • Ensure the store operates within relevant legislation in terms of labour law, health, safety law, HACCP, and sale of goods
  • Ensure you are up to date on all aspects of Health & Safety legislation, HACCP, Labour Law, and Consumer Legislation, and take relevant actions that may arise out of changes in the same
  • Meet targets as agreed
  • To undertake other additional duties as may be assigned by the store owner

Requirements:

  • Proven ability in managing a retail sales team, including planning & organising, problem-solving, managing performance
  • Excellent operational knowledge of the retail environment
  • Excellent interpersonal relations
  • Excellent understanding of consumer needs
  • Proven track record in achieving agreed targets
  • Financial skills with previous experience in budgets and profit and loss accounts
  • Working knowledge of Labour Law, Health & Safety regulations, HACCP, and Consumer Law
  • An excellent commercial acumen with the ability to anticipate and react to market changes
  • Committed to continually improving standards
  • Self-motivated
  • The ability to work in a pressurised environment
  • Computer skills
  • Communicates intentions, ideas, and feelings openly and directly, and is honest
  • Stands up for their own beliefs
  • Admits own mistakes and vulnerabilities and takes actions to correct mistakes
  • Chooses to be honest and forthright even in difficult situations
  • Only candidates living in Ireland and allowed to work here will be considered

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
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