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Retail & Forecourt Assistant Manager

Ireland, Ennis · Job Posted January 16, 2026
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Job Description

The Plaza Group, one of Ireland’s leading independent motorway and primary route service providers, is excited to announce opportunities at our newly opened Banner Plaza! Join our team at this new location and be part of the Plaza Group’s continued success. Objective: To assist the store manager in the delivery of store targets (both in terms of sales & profitability) through the effective management of store operations and personnel.

Job Responsibility

  • Supervise the activities of the retail sales team daily and ensure that necessary tasks are completed to an appropriate level
  • Ensure that high-quality and consistent customer service is provided at all times
  • To delegate and communicate effectively with the retail sales team
  • To supervise the effective induction and training of all employees
  • To communicate sales performance to the team
  • Assist the store manager in the recruitment of high-caliber retail sales assistants
  • Assist the store manager in the effective management of the retail sales team's performance
  • Ensure the store is merchandised in a customer-friendly and competitive manner, ensuring compliance with company procedures and guidelines
  • Ensure housekeeping in the store is maintained at an optimum level
  • Coordinate in-store sales and promotions
  • Communicate with the retail sales team regarding in-store sales and promotions
  • Ensure the appropriate cash register and cash handling policy is adhered to
  • Ensure shelf-edge labels are updated every week
  • To react to local market trends and competition in an appropriate manner
  • To ensure customers receive high-quality and consistent service at all times
  • To deal with and rectify customer complaints effectively and pleasantly
  • To proactively take necessary action in store improvements following customer complaints
  • To assist the manager in preparations for the stock take and supervise where appropriate
  • To assist the manager in minimising stock loss through wastage, damage, and pilferage
  • Ensure that food management and waste systems are adhered to by the retail sales team
  • Check stock to ensure adequate stock is available for customers' needs
  • Ensure stock is rotated appropriately to ensure in-date stock is available and to minimise waste through out-of-date stock
  • To ensure secure opening and closing procedures with the store manager
  • To assist the manager as appropriate in matters relating to managing staff, ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation
  • To ensure potential hazards in the store are identified and reduced, or where possible, removed/eliminated
  • Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

Requirements

  • Fully Flexible (Working Hours)
  • Strong people development skills
  • Above-average coaching, feedback, and listening skills
  • Organization and planning skills
  • Excellent interpersonal skills
  • Low defensiveness
  • Written and verbal communication skills
  • Delegation and follow-up skills
  • Strong analytical and problem-solving skills
  • Business savvy, maturity, and intellectual curiosity
  • Ability to see the big picture
  • Pride in appearance
  • Develops and maintains credibility, trust, and confidence with individuals and groups
  • Only candidates living in Ireland and allowed to work here will be considered

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