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Retail Executive (F&B)

Singapore, Singapore · Job Posted May 27, 2026
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Job Responsibility

  • Administer the Retail Department in its daily operations
  • Responsible for retail operations, associate management, and executing job functions in line with all hotel requirements and procedures
  • Assisting Retail Manager to execute all festive season food and beverage offerings
  • To liaise with other departments in order to support retail operations
  • Guided by the Retail Manager to manage online, third-party, off-site platforms, and other channels to maximize sales performance
  • Able to conduct and attend guests’ complaints and suggest resolutions
  • To respond to guest enquiries or concerns in a timely manner
  • Check cleanliness of retail area, product storage, and ensure sufficient stock of condiments at all times
  • Possess good food & beverage knowledge and perform upselling constantly through active recommendation or suggestive selling during order taking
  • Perform Cash/Bank Handling procedures
  • Ensure proper hand over on the retail booth set up and tear down according to the retail manager and hotel’s directions
  • Maintain good guests and associates’ relations
  • Anticipate guests’ needs and know regular guests’ special requirements/preferences
  • To be responsible for maintaining hotel’s assets and uphold high standards in discipline
  • Focus on Marriott’s “Spirit to Serve” as a way of improving standards and service for our guests and internal customers.

Requirements

  • Minimum Diploma in Food & Beverage Services / F&B Retail Services / Hospitality & Tourism Management or a related field
  • Experience in project management preferred
  • Proficiency in using basic computer programs, such as Microsoft Office, and potentially hotel-specific software (e.g., Micros, Opera) is a plus
  • Strong verbal and written communication skills are essential for interacting with guests, team members, and management
  • The ability to work flexible hours, including evenings, weekends, and holidays, is often required.

Nice to have

  • Experience in project management
  • Proficiency in using basic computer programs, such as Microsoft Office, and potentially hotel-specific software (e.g., Micros, Opera)

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