CrawlJobs Logo
Audemars Piguet Logo Audemars Piguet · Sales

Retail Excellence Manager

China, Shanghai · Job Posted July 04, 2026
Apply Position
Job Link Share

Job Description

The Retail Excellence Manager is a core operational role responsible for end-to-end retail operational standardization, execution optimization, field coaching, budget control and retail capability building across all boutiques in APCN. This role bridges HQ strategies and local store execution ensures consistent brand experience, operational efficiency and sustainable retail business growth. The position report to Retail Director.

Job Responsibility

  • Retail Operation Standardization — Cascade HQ/global brand standards into local stores
  • co-develop and continuously update SOPs covering grooming, visual, stock, rostering, uniform, sales protocols and daily boutique operations
  • Compliance & Store Coaching — Monitor full compliance with the Retail Operation Manual, identify operational gaps, and coach store managers on problem-solving, corrective actions and structured store improvement plans
  • Retail Alignment & Cross-Store Collaboration — Plan and lead regular alignment meetings and business sharing sessions, track action items, and partner with the Retail Director to drive consistent, network-wide store performance
  • Retail Expense & Budget Control — Own end-to-end boutique expense management (stationery, selling tools, cleaning, alteration, postage, transport, T&E), including invoice verification, payment processing and strict budget monitoring
  • Manpower & Staffing Management — Conduct regular manpower audits (structure, roster, attendance, leave)
  • handle internal transfers, new hiring and under-performance follow-up to ensure stable, efficient store deployment
  • Training & Field Capability Building — Lead the retail training team to design and deliver programs on product, systems, service and compliance
  • conduct field coaching and iterate based on effectiveness and market insights
  • Budgeting, Reporting & KPI Tracking — Prepare annual controllable expense forecast, support sales budgeting, and deliver accurate weekly/monthly sales reports, staff KPI reports and management meeting decks
  • Business Analysis & Market Intelligence — Support CRM target setup and pre-launch coordination, compile monthly competitor analysis, track landlord promotions, and prepare retail seminar materials for capability uplift

Requirements

  • Bachelor degree or above in Retail /Business related majors
  • 8+ years luxury retail operation management experience, familiar with SOP drafting, expense & budget control and retail training management and coaching experience
  • Highly responsible, proactive and able to work under fast-paced retail business pressure
  • Strong sense of brand standard, compliance and data accuracy
  • Good organizational skills to manage multiple ongoing retail projects and meetings efficiently
  • Fluent in both written and spoken English, capable of communicating with global HQ
  • Strong project coordination skills, execution capability and detail-oriented mindset
Audemars Piguet - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Retail Excellence Manager

8 matching positions

New

Food Retail Manager

As a Food Retail Manager, you will act as the commercial business leader for IKE...
Location
Location
Australia , Tempe
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A passion for food, people and commercial results, with the ability to turn strategy into action
  • Proven leadership experience, with a minimum of 3 years leading teams or leaders in a high-volume, customer-facing environment, ideally within food retail or hospitality
  • Strong commercial acumen, with experience managing budgets, analysing P&Ls, and optimising sales and margins
  • Excellent planning, organisational, problem-solving and decision-making skills
  • The ability to influence, collaborate and build strong cross-functional relationships
  • A customer-first mindset with an understanding of customer behaviour in a retail or food environment
  • The ability to lead through change, inspire teams and deliver results through people
  • A strong alignment with IKEA values, with a passion for diversity, inclusion and creating a positive workplace culture
Job Responsibility
Job Responsibility
  • Leading and driving food commercial operations, ensuring strong execution of the commercial strategy, commercial calendar and sales-driving initiatives
  • Implementing IKEA commercial frameworks, standards and cross merchandising strategies in collaboration with internal and external stakeholders
  • Delivering a high-quality, seamless and memorable customer experience across all food areas, including the Swedish Restaurant and Swedish Food Market
  • Securing operational excellence, ensuring food safety, compliance and high standards are consistently met
  • Coaching and developing leaders and co-workers, ensuring the team has the right competence and capability to deliver results
  • Using customer insights and feedback to continuously improve the Food business and customer journey
  • Contributing to and executing the unit business plan and IKEA Food business plan, connecting Food to the overall store commercial agenda
  • Driving commercial performance and profitability, ensuring strong top-line sales and healthy gross margins
  • Working cross-functionally to ensure Food is integrated into the total store experience
What we offer
What we offer
  • 5 weeks’ Paid Annual Leave
  • Paid Parental Leave
  • Family & Community Leave
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Bonus programme (where eligible)
  • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
  • Fulltime
Read More
Arrow Right
New

Sap functional consultant/project manager (retail)

Lead end-to-end SAP/ERP projects from planning through implementation and post-g...
Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
amaris.com Logo
Amaris Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field
  • 7+ years of experience in Project Management, ERP Implementation, or Digital Transformation projects
  • Proven experience delivering SAP, ERP, or Enterprise System implementations
  • Strong background in the Retail industry (Fashion, E-commerce, Luxury Goods, Jewelry, FMCG, or Consumer Retail)
  • Experience working with retail organizations such as fashion brands, retail chains, or omnichannel businesses
  • Strong understanding of retail business processes including: Inventory Management, Supply Chain & Logistics, Procurement, Merchandising, Finance & Accounting, Store Operations
  • Experience managing cross-functional and international stakeholders
  • Excellent project planning, risk management, and vendor management skills
  • Strong leadership and communication skills
  • Fluent English communication is mandatory
Job Responsibility
Job Responsibility
  • Lead end-to-end SAP/ERP projects from planning through implementation and post-go-live support
  • Manage project scope, timeline, budget, risks, and stakeholder expectations
  • Collaborate with business users to gather requirements and translate them into ERP solutions
  • Coordinate with internal teams, external vendors, and implementation partners
  • Drive ERP process improvements across retail functions such as inventory, supply chain, procurement, finance, merchandising, and store operations
  • Ensure project governance, reporting, and communication with executive stakeholders
  • Monitor project progress and proactively resolve issues and roadblocks
  • Facilitate workshops, requirement sessions, testing, training, and deployment activities
  • Support change management and user adoption initiatives
  • Ensure delivery aligns with business objectives and operational excellence standards
What we offer
What we offer
  • Global Diversity
  • Trust and Growth
  • Continuous Learning
  • Vibrant Culture
  • Meaningful Impact
Read More
Arrow Right

Retail Manager

This is an exciting opportunity for a Retail Manager to join our fast-paced, gro...
Location
Location
Australia , Kew
Salary
Salary:
Not provided
chemistwarehouse.com.au Logo
Chemist Warehouse
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to manage underperforming staff and other staffing issues that may arise
  • Dedicated work ethic
  • Effective leadership and management skills
  • Efficient problem-solving skills
  • Excellent customer service skills
  • Eye for detail and accuracy
  • Proficiency in using computer systems
  • Strong communication skills among all stakeholders
  • Physical Requirements: Repeat the same movements
  • Stand for long periods of time
Job Responsibility
Job Responsibility
  • Assisting with customer service queries
  • Coordinating staff recruitment
  • Coordinating staff training and development activities
  • Ensuring organisational policies and procedures are followed
  • Maintaining workplace Occupational Health and Safety
  • Resolving staffing issues and stock discrepancies
  • Supporting and contributing a cooperative organisational culture
What we offer
What we offer
  • Ongoing training and support
  • Staff discounts
  • Recognition
  • Regular celebrations
  • Confidential Employee Assistance Program (EAP)
  • Flexible rosters
  • Service recognition
  • End-of-year awards
  • Fulltime
Read More
Arrow Right

Manager Retail & On-Site Experience

Manager Retail and On-site Experience is responsible to ensure our team delivers...
Location
Location
Canada , Etobicoke
Salary
Salary:
70000.00 - 79000.00 CAD / Year
woodbine.com Logo
Woodbine Entertainment Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years experience in a similar environment
  • 2 years leadership experience in Hospitality or Guest services
  • Post secondary education in a related field (Business Management)
  • Excellent written and verbal communication skills – instructing, advising, guiding and educating team members and guests
  • Exceptional Guest Service and issue resolution skills vital to success in this role
  • General knowledge of horse racing and wagering an asset
  • Working knowledge of POS terminals and financial reporting
  • Strong ability to work under pressure and multitask
  • Advanced decision and problem solving skills
Job Responsibility
Job Responsibility
  • Ensure our team delivers exceptional service and an elevated experience to all guests
  • Lead onsite guest experience operations at Woodbine Racetrack and Woodbine Mohawk Park
  • Actively participate in leadership decision-making, collaboration, and goal setting with cross-departmental managers and directors
  • Recruitment of high performing employees
  • Provide leadership and direction to the team to manage, assess and monitor overall staff performance and identify areas for improvement and additional training
  • Responsible for the scheduling of supervisors and employees to ensure operational requirements and first-class onsite guest experience
  • Resolve guest complaints in person, by phone or through written message
  • Proactively contact guests when internal departments report incidents
  • Propose responsible solutions exceeding guest expectations with low cost / no cost
  • Represent guests concerns with internal legal department to mitigate risk
  • Fulltime
Read More
Arrow Right

Retail Manager

This is an exciting opportunity for a Retail Manager to join our fast-paced, gro...
Location
Location
Australia , Coburg
Salary
Salary:
Not provided
chemistwarehouse.com.au Logo
Chemist Warehouse
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to manage underperforming staff and other staffing issues that may arise
  • Dedicated work ethic
  • Effective leadership and management skills
  • Efficient problem-solving skills
  • Excellent customer service skills
  • Eye for detail and accuracy
  • Proficiency in using computer systems
  • Strong communication skills among all stakeholders
Job Responsibility
Job Responsibility
  • Assisting with customer service queries
  • Coordinating staff recruitment
  • Coordinating staff training and development activities
  • Ensuring organisational policies and procedures are followed
  • Maintaining workplace Occupational Health and Safety
  • Resolving staffing issues and stock discrepancies
  • Supporting and contributing a cooperative organisational culture
What we offer
What we offer
  • Access to ongoing training and support
  • Staff discounts
  • Recognition
  • Regular celebrations
  • Confidential Employee Assistance Program (EAP)
  • Flexible rosters
  • Service recognition
  • End-of-year awards
  • Fulltime
Read More
Arrow Right
New

Senior Manager, Retail Execution & Support

Circle K is seeking an experienced and commercially driven Senior Manager, Retai...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience in retail operations, multi-site management, or similar environment
  • Knowledge and practical application of LEAN methodologies
  • Proven leadership experience managing teams and driving performance
  • Strong project management skills with a track record of delivering change initiatives
  • Experience working cross-functionally, with local and international teams
  • Advanced analytical capability with a commercial mindset
  • Strong communication, influencing, and stakeholder engagement skills
  • Advanced proficiency in MS Office tools (Excel, PowerPoint, Power BI)
  • A collaborative, results-driven approach with the ability to operate at all levels
Job Responsibility
Job Responsibility
  • Drive operational excellence across the retail network using LEAN principles
  • Lead KPI reporting, performance analysis, and trend identification to unlock improvement opportunities
  • Oversee operational processes including stock control, shrink performance, and master data management
  • Partner with Retail Operations to enhance store execution, sales, labour, and profitability
  • Support annual budgeting and performance planning alongside Finance and leadership teams
  • Lead the delivery of key operational and transformation initiatives across the business
  • Coordinate the rollout of campaigns, new products, and operational processes
  • Establish structured governance, communication, and training plans for all initiatives
  • Collaborate with Category Management, L&D, and European teams to localise and implement strategy
  • Drive prioritisation and execution of the retail change agenda
  • Fulltime
Read More
Arrow Right

Gucci Senior Manager Retail Client Engagement North

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury ...
Location
Location
United States of America , New York
Salary
Salary:
110000.00 - 135000.00 USD / Year
kering.com Logo
Groupe Kering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree preferred
  • 5+ years of management experience in Retail, Marketing and/or Special Events, Hospitality or Consulting
  • Proven ability in client management, exceptional relationship, and partnership management skills in a B2B and B2C environment
  • Strong interpersonal and relationship building skills and experience to interact and work with VIP clients
  • Exceptional appreciation and understanding of the luxury fashion industry
  • Excellent written, verbal and presentation skills
  • Command and knowledge of Microsoft PowerPoint, and Excel
  • Experience with CRM Systems and Business Intelligence tools, such as Microstrategy, Siebel, Acxiom etc.
  • Strategic, analytical and relationship building competencies required, with good knowledge of retail math
  • Ability to outline a strategic plan, prioritize, and make recommendations
Job Responsibility
Job Responsibility
  • Lead planning and implementation of retail client development strategies across directly operated stores (DOS) and outlet locations that drive retention, elevation, and acquisition
  • Lead market store-specific strategy, planning and execution of client development activities aimed at full funnel retention, elevation, and acquisition in partnership with the corporate client and insights team
  • Leverage client pyramid analysis at store level and client mapping to derive bottoms up retail plans designed to meet sales goals and client segment ambitions
  • Regularly review client outreach achievement and tool usage to identify opportunities to close gaps with the sharing and embedding of best practices
  • Work closely with respective corporate and field cross-functional teams to align on client goals and a 365 calendar to achieve annual client development plan
  • Analyze performance and impact of client initiatives on client development and sales
  • Collaborate with Retail Area Directors through regular touch bases
  • Travel to stores to support with the further growth within client development
  • Lead and/or host regional calls with store teams
  • Present monthly/quarterly business area performance results
  • Fulltime
Read More
Arrow Right

Retail Manager - Denali Park Village

The Retail Manager is responsible for operations of assigned retail location. Th...
Location
Location
United States , Denali
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired
  • Requires a bachelor's degree or equivalent experience in business or another related field
  • Familiar with Microsoft Office and Point of Sales systems
  • Ability to work a flexible, event-based schedule that includes some evenings and weekends
  • Strong organizational skills
  • Profit and loss (P&L) accountability and /or contract -managed service experience preferred
  • Ability to demonstrate excellent customer service using Aramark's standard service mode
Job Responsibility
Job Responsibility
  • Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution
  • Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
  • Ensure development and training of customer service programs and product knowledge
  • Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
  • Address and resolve any customer issues
  • Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores
  • Periodically check and verify the accurate ticketing of merchandise
  • Lead periodic physical inventories as well as potential count discrepancies
  • Maintain effective client and customer rapport for mutually helpful business relationships
What we offer
What we offer
  • competitive wages
  • comfortable on-site housing
  • variety of fun activities
  • on-site gym
  • inclusive meal plan for just $8 a day
  • Fulltime
Read More
Arrow Right