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Retail Doorperson - Guest Experience

fortnumandmason.com Logo

Fortnum & Mason

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

First founded in Piccadilly in 1707, Fortnum & Mason has welcomed generations of guests through our iconic doors. For more than three centuries, we have remained a destination for extraordinary food, exceptional service, and joy‑giving experiences — and it all begins the moment someone steps inside. We are now seeking a Doorperson to join our Piccadilly flagship team — a role that truly sets the tone for every guest’s visit. As the first and last point of contact, you will embody the warmth, elegance, and impeccable service that Fortnum’s is renowned for worldwide.

Job Responsibility:

  • Offer a warm welcome to guests upon arrival and ensure every departure reflects the high standards of the Fortnum’s brand
  • Manage guest interactions with courtesy and efficiency — from requests and queries to comments and occasional complaints
  • Assist guests as they arrive, including greeting them from cars or taxis and supporting with luggage or personal belongings when appropriate
  • Arrange taxis for departing guests and confidently provide directions or guidance
  • Champion Fortnum’s services, sharing information about in‑store moments, events, and offerings to enhance the guest experience
  • Maintain impeccable personal presentation, showcasing our uniform and heritage with pride
  • Be stationed at the store entrance, ensuring exceptional service while working comfortably across varying weather conditions, as this role is primarily front‑of‑house

Requirements:

  • Natural passion for people
  • Excellent communication skills
  • Warm, engaging presence
  • Ability to work comfortably across varying weather conditions
What we offer:
  • Discretionary annual bonus (up to 5% of salary)
  • Up to 40% store and restaurant discounts
  • Subsidised staff restaurant using Fortnum’s ingredients
  • 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
  • Matched pension scheme and brilliant career development opportunities
  • Annual staff party and incredible gifts after 5 years

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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