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2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you’ll execute a wide range of in-store tasks, including installing and updating sales floor fixtures and endcaps, performing build-outs, resets, and display repairs, and following plan-o-grams and client-specific directives. You’ll work independently, meet deadlines, and use mobile applications and technology to complete assignments efficiently and professionally.
Job Responsibility:
Installing and building displays, end caps, and fixturing
Maintaining and updating displays according to planograms/ client requests
Conducting break-fix repairs to ensure displays and fixtures are fully functional
Participate in early morning installations and installations involving a team of 2+ people
Manage virtual software and ensure successful execution of related tasks and timelines
Accurately track, record, and communicate activity via designated systems/ workflows
Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders
Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs
Requirements:
Must be 18 or older (due to insurance requirements)
Must be authorized to work in the United States
Flexible availability Monday through Friday
Weekend and holiday availability as needed
Early morning and late-night availability as needed
Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period
Climb a ladder up to 10 feet in height
Safely lift and carry up to 60lbs
Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead
Ability to adjust to the ever-changing variety of tasks and work environments
Effective communication abilities, primarily via phone, text, and email
Use a smartphone for various tasks
A high school diploma or equivalent is typically required
Must own an Android or Apple mobile device
Must be able to successfully navigate various communication platforms and applications independently
Must complete all training assignments and tasks within a designated time frame
Must have reliable transportation
Valid driver’s license and proof of insurance
Willingness and ability to travel up to 90 miles from home per assignment/shift/daily
Nice to have:
Previous retail or merchandising experience
Installation and merchandising experience
Proficiency with hand and power tool usage
Ability to follow planogram (POG) directives and secondary communication
What we offer:
Paid drive time and mileage reimbursement
Paid training
Job assignments include both flexible self-scheduling options and fixed shifts based on availability